Railcard site not allowing renewal

[TUC]

Several times over the last few weeks my wife has attempted to renew her Disabled Persons Railcard online without success. Whether she uses the link within the renewal email, or logs on the railcard website, she gets the message below.

This, whilst not being very comprehendible, appears to suggest it is looking for age verification in the relation to a Family Railcard.

Whilst she could create a new account from scratch, this would mean having to go through the process of supplying evidence of eligibility etc. all over again. Does anyone know what the error relates to and how to resolve it?

 

[gordonthemoron]

It certainly looks like an age verification problem associated with family railcard

 

[Wallsendmag]

It's not an age verification problem. Its a product recognition problem, it seems to think you're renewing a Family Railcard and is saying you don't have one currently so age verification is necessary.

 

[TUC]

It's not an age verification problem. Its a product recognition problem, it seems to think you're renewing a Family Railcard and is saying you don't have one currently so age verification is necessary.

The odd thing is, from the text further down the page, the system clearly knows it's a Disabled Persons Railcard renewal.

 

[AdamWW]

It's not an age verification problem. Its a product recognition problem, it seems to think you're renewing a Family Railcard and is saying you don't have one currently so age verification is necessary.

But I don't think there is any age verification required for a family railcard.

It's applied for in the name of one or two adults and I don't think they have to prove that they're over 16.

Buying child tickets with a family railcard is no different to buying them without - the only "age verification" comes when the tickets are checked during travel.

 

[gray1404]

Can she try and renew it on over the phone instead or is she needing to do it online as using Tesco vouchers?

 

[TUC]

Can she try and renew it on over the phone instead or is she needing to do it online as using Tesco vouchers?

That's a good thought. I had assumed that a railcard bought online had to be renewed online, but perhaps not?

Can she try and renew it on over the phone instead or is she needing to do it online as using Tesco vouchers?

Solved it via the phone tonight. Thanks for your suggestio.