Well this has been a week so far reminiscent of the DB Regio days!
Train failures all over the shop resulting in service suspensions and withdrawals, I’m guessing the heat may be blamed but since Newcastle hasn’t topped 23 yet, I’m guessing that’s a generous reason (along with some NR failures and an unfortunate bridge strike)
Yet again it’s the communication that has been woeful, from lack of announcements, incorrect email alerts, no communication to customers (or apparently gate line staff) to just general...lack of proactive or reactive Comms which just infuriates people.
Train failures all over the shop resulting in service suspensions and withdrawals, I’m guessing the heat may be blamed but since Newcastle hasn’t topped 23 yet, I’m guessing that’s a generous reason (along with some NR failures and an unfortunate bridge strike)
Yet again it’s the communication that has been woeful, from lack of announcements, incorrect email alerts, no communication to customers (or apparently gate line staff) to just general...lack of proactive or reactive Comms which just infuriates people.