I have only ever had to claim once from TPE and it did take a while and despite being for a reasonably complicated journey they paid out quickly once they had approved it (first time)TPE delay repay is useless. I've tried to claim delay repay as I was delayed an hour a couple of weeks ago, and they came back to me saying that I arrived only eleven minutes late! I know how much I was delayed by, so why they're trying to contest this I really don't know! Needless to say I re-submitted my claim. Let's hope part 2 goes smoother and I get the thirty quid back!