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Red Spotted Hanky refund policy

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JBuchananGB

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30 Jan 2017
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Hi. I bought Advance tickets on RSH on 8 March for travel on 5 June. Now considering requesting a refund. The tickets were posted to me and I have them. I looked on the RSH web site, and they only offering to refund tickets for travel up to 30 April.

Is this consistent with other retailers?

The travel is non-essential leisure to a specific event. I don’t know whether the event has been cancelled.
 
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alistairlees

Established Member
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29 Dec 2016
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3,737
JBuchananGB said:
Hi. I bought Advance tickets on RSH on 8 March for travel on 5 June. Now considering requesting a refund. The tickets were posted to me and I have them. I looked on the RSH web site, and they only offering to refund tickets for travel up to 30 April.

Is this consistent with other retailers?

The travel is non-essential leisure to a specific event. I don’t know whether the event has been cancelled.
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You are entitled to a full refund, without any fee, of your Advance tickets. Originally refunds were restricted by RDG / the TOCs to tickets that were for travel on or before 30th April (so long as they had been bought before 23rd March and were for travel on or after 07.00 on 23rd March). The 30th April restriction has now been removed, and there is no end date in place. RSH needs to update their website.
 
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