Saperstein
Member
Hi,
Having murders with TPE at the moment trying to get a refund on an unused CDR.
The situation is that on 3rd June 2019 I was due to go from Chester to New Brighton and back by MerseyRail.
I had already booked the tickets online the previous evening but could not collect them due to a problem at the station (comms?), so I duly collected them from the booking office at Chester the next day (TVM's still weren't working).
There was an announcement to the effect of the Liverpool Central train had been cancelled due to a trespass incident, it was unclear how long this might take to resolve so I decided to throw in the towel.
I contacted MerseyRail who replied saying I needed to go back to the retailer where I obtained the tickets, I duly contacted TPE and from that day to this have not heard a word, not even a confirmation e-mail, so I went on web chat to challenge them and was told:
How can this be?
I think they are making things up as they go along here, I would like some advice on my next move please, at the end of thy day I know its only £4.50 but it's £4.50 i'm owed, and anyway it's the principal of the thing.
I cannot prove the train didn't run because I cannot get RTT to go back that far, so I cannot even be certain what time it was due. Is there another public source of this info?
Please advise, Thanks!
Having murders with TPE at the moment trying to get a refund on an unused CDR.
The situation is that on 3rd June 2019 I was due to go from Chester to New Brighton and back by MerseyRail.
I had already booked the tickets online the previous evening but could not collect them due to a problem at the station (comms?), so I duly collected them from the booking office at Chester the next day (TVM's still weren't working).
There was an announcement to the effect of the Liverpool Central train had been cancelled due to a trespass incident, it was unclear how long this might take to resolve so I decided to throw in the towel.
I contacted MerseyRail who replied saying I needed to go back to the retailer where I obtained the tickets, I duly contacted TPE and from that day to this have not heard a word, not even a confirmation e-mail, so I went on web chat to challenge them and was told:
11:36: This is awaiting approval, as i would advise this could take a few more days yet
11:48: As you have applied for the refund through web support you will get the £10.00 admin fee, if you had submitted the refund through customer relations you would not have got this charge
11:55: In this case you would have had to go back to your point of purchase, which is web support so the fee would have applied as this states in the terms and conditions
How can this be?
I think they are making things up as they go along here, I would like some advice on my next move please, at the end of thy day I know its only £4.50 but it's £4.50 i'm owed, and anyway it's the principal of the thing.
I cannot prove the train didn't run because I cannot get RTT to go back that far, so I cannot even be certain what time it was due. Is there another public source of this info?
Please advise, Thanks!
Last edited: