HST274
Member
On Monday I travelled from University to Worcester. I arrived in good time for the 1756 train to Worcester Shrub Hill but due to the cancellation I had to catch the 1827 train leaving the train at WOF. Despite the admittedly small fare I applied for delay repay to donate to charity of +30 mins however thought this was wrong as the arrival times were less than 30 minutes apart (I initially went off the departure times by accident). However now in the event I have received 100% for 60 minutes plus delay. I assume they immediately presumed I caught the next train to Shrub Hill which was around 1 and bit hours later but the question is:
What do they go off to decide how long you are delayed.
Do they always go off the exact station you go to even when they are very close or characterised as 'xxx' stations (E.G Worcester Stations)
Has this happened to anyone else
What do they go off to decide how long you are delayed.
Do they always go off the exact station you go to even when they are very close or characterised as 'xxx' stations (E.G Worcester Stations)
Has this happened to anyone else
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