Evening all,
As part of the changes to SailRail that come into effect with NFM11 on 2nd January, a fundamental change to how the ferries appear in the reservations system has taken place, which may result in problems trying to retail SailRail tickets at stations.
Briefly, the ferries now appear in the reservations system as Sleeper services! As such, some Ticket Issuing Systems may get confused (and that's an understatement) when trying to issue a ticket, and if you use the "Quick Book" feature on Journey Planner (the replacement for RJIS) it tells you the ferry is closed for reservations.
The workaround to this is to use the "View Availability" function in Journey Planner to make the reservations individually.
Cheers,
Barry
As part of the changes to SailRail that come into effect with NFM11 on 2nd January, a fundamental change to how the ferries appear in the reservations system has taken place, which may result in problems trying to retail SailRail tickets at stations.
Briefly, the ferries now appear in the reservations system as Sleeper services! As such, some Ticket Issuing Systems may get confused (and that's an understatement) when trying to issue a ticket, and if you use the "Quick Book" feature on Journey Planner (the replacement for RJIS) it tells you the ferry is closed for reservations.
The workaround to this is to use the "View Availability" function in Journey Planner to make the reservations individually.
Cheers,
Barry