Greetlander
Member
On 19 October, my parents did a two leg trip on Northern, Southport-Rochdale and Rochdale-Halifax. Both pensioners, my father is alzheimers, and can cause my mother no end of issues when he becomes addled. Huge shout-out to the Northern guard on the Southport-Rochdale leg who noticed my mother having difficulty, escorted them to an area of the train where he could render assistance and then helped them with their Halifax connection.
Customer service win.
Customer service win.