Thank you, hopefully I won’t need to re do it then! Yes there was just one online assessment when I applied, then there’s an assessment day with various tests, role play and interview. Last time I never made it passed the first stage so fingers crossed I do better this time
It is a long time since I failed the role play so I can only remember two or three things about it. Even though I passed the RAAT last month, I would not be able to recite a single question. I had just about enough time to finish all the questions. The advice I would give is to scan the passage for key words in the questions, sometimes, you might be scanning for a synonym, a word of similar meaning, rather than the exact match. The problem I had with the practice material is that I started to memorise the answers.
I have never heard of role play being part of the assessment day.
We did Rvce which is similar maybe.
Role play has been a part of the Transpennine Express assessment since 2013 at least. Unlike SWR, the assessment is split in two. Concentration test, RAAT and ticket tests on the first day with the role play, and possibly a structured interview as well, on the second day.
The role play is quite different. Unlike the rVCE which is more of a monologue, the role play is very much a two way conversation between you and the assessor who plays the part of a passenger. The assessor is sat in a room and you enter the room playing the part of a guard. You are even given a bag full of tickets and Monopoly type money. You will be assessed on your communication and customer service skills.