Hi All,
I’m seeking some advice regarding a claim for delay repay I am making with Scotrail. I have made an intial claim and they have rejected it, I do however believe I am fully entitled to 100% compensation in these circumstances:
I intended to travel from Dumfries to Edinburgh on Wednesday 12th May, using an advance single which I bought for £12.50. I was intending to travel on the following itinerary:
1L95 (09:02 DMF - CAR)
Change at Carlisle to
9S44 (11:01 CAR - EDB (Avanti))
Due to a points failure at Annan, 1L95 was cancelled, so I was advised by a member of station staff (at around 5 past 9) that we were to get the stagecoach 79 bus to Carlisle. I checked the timetable and, as the next one was due to leave at 09:10, we realised this wasn’t possible to walk to the bus stop in time for. We caught the next possible bus after this (the 10:10), arriving into Carlisle just after 11:40.
Our advance tickets were endorsed by the Avanti team leader at Carlisle, who kindly allowed us to travel on the next Avanti Edinburgh service (9S54 13:01 CAR - EDB, which was running approximately 6 minutes late).
We arrived into Edinburgh at 14:23, 125 minutes after our scheduled arrival time of 12:18. As a result, I believe I am entitled to 100% compensation on the advance single I purchased.
Despite this, their agent has refused my claim. I want to simply confirm that:
A) I am entitled to delay repay of 100% of the advance single I purchased as I was 125 minutes late
and
B) What is the best way I can pursue this?
many thanks
I’m seeking some advice regarding a claim for delay repay I am making with Scotrail. I have made an intial claim and they have rejected it, I do however believe I am fully entitled to 100% compensation in these circumstances:
I intended to travel from Dumfries to Edinburgh on Wednesday 12th May, using an advance single which I bought for £12.50. I was intending to travel on the following itinerary:
1L95 (09:02 DMF - CAR)
Change at Carlisle to
9S44 (11:01 CAR - EDB (Avanti))
Due to a points failure at Annan, 1L95 was cancelled, so I was advised by a member of station staff (at around 5 past 9) that we were to get the stagecoach 79 bus to Carlisle. I checked the timetable and, as the next one was due to leave at 09:10, we realised this wasn’t possible to walk to the bus stop in time for. We caught the next possible bus after this (the 10:10), arriving into Carlisle just after 11:40.
Our advance tickets were endorsed by the Avanti team leader at Carlisle, who kindly allowed us to travel on the next Avanti Edinburgh service (9S54 13:01 CAR - EDB, which was running approximately 6 minutes late).
We arrived into Edinburgh at 14:23, 125 minutes after our scheduled arrival time of 12:18. As a result, I believe I am entitled to 100% compensation on the advance single I purchased.
Despite this, their agent has refused my claim. I want to simply confirm that:
A) I am entitled to delay repay of 100% of the advance single I purchased as I was 125 minutes late
and
B) What is the best way I can pursue this?
many thanks