Hi everyone,
Looking at visiting Slovakia week commencing Monday 19th June and was looking at travelling on the 22:04 from Bratislava main station with ZSSK. Unfortunately there appears to be engineering works that week so it will only be running on Monday 19th, which I can work with.
I contacted ZSSK via email and was very impressed with their customer service. I emailed at 01:00 local Slovak time and recieved an email back around 05:30 with a very detailed response along with 4 screenshots of how to book the seat reservation with arrows pointing to what to do. They even wrote in English as well as Slovak without me asking. Certainly makes me feel more confident with travelling. Their online chat function was also very efficient.
However I am a little confused about one of the details they have mentioned and I hope anyone with local knowledge would be able to help.
"On the 19th of June the train will go according the timetable without restrictions on the track. You can travel with this train connections but only with seat reservation and separatly with train EC 283 on the route Bratislava – Nové Zámky and with train R 801 on the route Nové Zámky – Košice with alternative bus transport in the mentioned section, so you have to change the transfer twice."
Does this mean there will be a bus as part of the journey? Normally Vagonweb says one sleeper coach starts at Bratislava and joins the other sleeper car at Nové Zámky for the journey to Košice. https://www.vagonweb.cz/razeni/vlak.php?zeme=ZSSK&kategorie=R&cislo=801&nazev=Poľana&rok=2023
Any help or suggestions for other places/things to do in Solvakia would be very much appreciated, I'll attatch the email below
Matt
Dobrý deň/ Dear customer
Ak je pre Vás lepšie môžem Vám odpovedať aj v anglickom jazyku. / If is better for you I can also write the answer in english.
Vami zvolené vlakové spojenie EC 283/R 801 odo dňa 20.6. – 23.6.2023 nebude mať radený priamy lôžkový vozeň na trase Bratislava – Košice z dôvodu výlukových prác na trati, kde vlakové spojenie bude v úseku Turňa nad Bodvou - Košice nahradené autobusom, preto Vám systém neposkytuje dané spojenie na nasledujúce dni po dátume 19.6.. Dňa 19.06. vlakové spojenie pôjde podľa cestovného poriadku bez obmedzenia na trati. Mohli by ste cestovať týmito vlakmi ale len s miestom na sedenie na trase Bratislava – Nové Zámky vo vlakom EC 283 a na trase Nové Zámky – Košice vlakom R 801 spolu s náhradnou autobusovom dopravou v spomínanom úseku, čiže musíte dvakrát prestupovať.
/ On your chosen train EC 283/R 801 on the route Bratislava – Košice from 20th until 23rd of June will be not scheduled direct sleeper car due to works on the road. The train will be replaced on the part of the route between Turňa nad Bodvou and Košice with a bus, therefore the system not show the train connection the following days in this week. On the 19th of June the train will go according the timetable without restrictions on the track. You can travel with this train connections but only with seat reservation and separatly with train EC 283 on the route Bratislava – Nové Zámky and with train R 801 on the route Nové Zámky – Košice with alternative bus transport in the mentioned section, so you have to change the transfer twice.
Ak ste držiteľom sieťového lístka Interrail tak potreujete si zakúpiť len rezerváciu – 1-miestné lôžko pre dané vlakové spojenie. V nočnom vlakovom spojení sú radené len vozne 2. vozňovej triedy, 1. vozňová trieda nie je radená. / If you have a InterrailPass you need only to buy a reservation – a single bed. In the night train there are only 2nd class carriages, the 1st class is not in it.
Nákup môžete realizovať online cez náš e-shop. Postup prikladám v podobe obrázkov. / The reservation you can buy online through our e-shop. After the searching the connection you have to click on the option „I have the ticket already I want to purchase only reservation or additional service“. In next step you chose „Reservation“, next you have to selected the Passenger type – „Adult person and age“ and discount „International ticket /Rail Pass“ and continue. Next step is „Reservation selection“ where you chose 1-bed compartment single/ male and put in the cart and continue until the payment.
Chcem Vás ešte upozorniť dňa 11.06. dochádza k zmene v cestovnom poriadku a z tohto dôvodu nie je možný nákup rezervácií po tomto dátume pre vybrané vlakové spojenia. Takže na Vami zvolený deň 19.06. si aktuálne neviete zakúpiť lôžko ani v osobnej pokladnici na stanici. Predaj by mal byť spustený v tomto aktuálne prebiehajúcom týždni. Je potrebné priebežne skúšať nákup. / I also want to warn you on 11th of June there is a change in the travel schedule and for this reason it is not possible to purchase reservetion after this day for selected train connection. So for the 19th of June you can not buy a reservation even ath the cash desk at the station. The sale should be launched in this current week. You can test the purchase continuously online through our e-shop.
S pozdravom a želaním príjemného dňa/ Kinds regards
Looking at visiting Slovakia week commencing Monday 19th June and was looking at travelling on the 22:04 from Bratislava main station with ZSSK. Unfortunately there appears to be engineering works that week so it will only be running on Monday 19th, which I can work with.
I contacted ZSSK via email and was very impressed with their customer service. I emailed at 01:00 local Slovak time and recieved an email back around 05:30 with a very detailed response along with 4 screenshots of how to book the seat reservation with arrows pointing to what to do. They even wrote in English as well as Slovak without me asking. Certainly makes me feel more confident with travelling. Their online chat function was also very efficient.
However I am a little confused about one of the details they have mentioned and I hope anyone with local knowledge would be able to help.
"On the 19th of June the train will go according the timetable without restrictions on the track. You can travel with this train connections but only with seat reservation and separatly with train EC 283 on the route Bratislava – Nové Zámky and with train R 801 on the route Nové Zámky – Košice with alternative bus transport in the mentioned section, so you have to change the transfer twice."
Does this mean there will be a bus as part of the journey? Normally Vagonweb says one sleeper coach starts at Bratislava and joins the other sleeper car at Nové Zámky for the journey to Košice. https://www.vagonweb.cz/razeni/vlak.php?zeme=ZSSK&kategorie=R&cislo=801&nazev=Poľana&rok=2023
Any help or suggestions for other places/things to do in Solvakia would be very much appreciated, I'll attatch the email below
Matt
Dobrý deň/ Dear customer
Ak je pre Vás lepšie môžem Vám odpovedať aj v anglickom jazyku. / If is better for you I can also write the answer in english.
Vami zvolené vlakové spojenie EC 283/R 801 odo dňa 20.6. – 23.6.2023 nebude mať radený priamy lôžkový vozeň na trase Bratislava – Košice z dôvodu výlukových prác na trati, kde vlakové spojenie bude v úseku Turňa nad Bodvou - Košice nahradené autobusom, preto Vám systém neposkytuje dané spojenie na nasledujúce dni po dátume 19.6.. Dňa 19.06. vlakové spojenie pôjde podľa cestovného poriadku bez obmedzenia na trati. Mohli by ste cestovať týmito vlakmi ale len s miestom na sedenie na trase Bratislava – Nové Zámky vo vlakom EC 283 a na trase Nové Zámky – Košice vlakom R 801 spolu s náhradnou autobusovom dopravou v spomínanom úseku, čiže musíte dvakrát prestupovať.
/ On your chosen train EC 283/R 801 on the route Bratislava – Košice from 20th until 23rd of June will be not scheduled direct sleeper car due to works on the road. The train will be replaced on the part of the route between Turňa nad Bodvou and Košice with a bus, therefore the system not show the train connection the following days in this week. On the 19th of June the train will go according the timetable without restrictions on the track. You can travel with this train connections but only with seat reservation and separatly with train EC 283 on the route Bratislava – Nové Zámky and with train R 801 on the route Nové Zámky – Košice with alternative bus transport in the mentioned section, so you have to change the transfer twice.
Ak ste držiteľom sieťového lístka Interrail tak potreujete si zakúpiť len rezerváciu – 1-miestné lôžko pre dané vlakové spojenie. V nočnom vlakovom spojení sú radené len vozne 2. vozňovej triedy, 1. vozňová trieda nie je radená. / If you have a InterrailPass you need only to buy a reservation – a single bed. In the night train there are only 2nd class carriages, the 1st class is not in it.
Nákup môžete realizovať online cez náš e-shop. Postup prikladám v podobe obrázkov. / The reservation you can buy online through our e-shop. After the searching the connection you have to click on the option „I have the ticket already I want to purchase only reservation or additional service“. In next step you chose „Reservation“, next you have to selected the Passenger type – „Adult person and age“ and discount „International ticket /Rail Pass“ and continue. Next step is „Reservation selection“ where you chose 1-bed compartment single/ male and put in the cart and continue until the payment.
Chcem Vás ešte upozorniť dňa 11.06. dochádza k zmene v cestovnom poriadku a z tohto dôvodu nie je možný nákup rezervácií po tomto dátume pre vybrané vlakové spojenia. Takže na Vami zvolený deň 19.06. si aktuálne neviete zakúpiť lôžko ani v osobnej pokladnici na stanici. Predaj by mal byť spustený v tomto aktuálne prebiehajúcom týždni. Je potrebné priebežne skúšať nákup. / I also want to warn you on 11th of June there is a change in the travel schedule and for this reason it is not possible to purchase reservetion after this day for selected train connection. So for the 19th of June you can not buy a reservation even ath the cash desk at the station. The sale should be launched in this current week. You can test the purchase continuously online through our e-shop.
S pozdravom a želaním príjemného dňa/ Kinds regards
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