DaveNewcastle
Established Member
From The Times March 17, 2010
French state railway causes panic with web blunder over 'disaster'
Charles Bremner, Paris
People logging on to the website of the SNCF, the French state railway, got a shock this morning. It announced that an explosion had torn through a high-speed express in Burgundy, killing more than 100 people and injuring nearly 400.
For more than 40 minutes, panicked members of the public called the disaster helpline that accompanied the announcement and word of the catastrophe flashed around Twitter and other social networks. Then the SNCF realised that an internal disaster exercise had reached the public site.
Embarrassed managers were at a loss to explain how the drill in public information had gone live. "We often carry out crisis exercises and send information messages to the public and press communiqués," a spokeswoman said. "There was an error today which meant that the message ended up on sncf.com."
The announcement, which appeared at 11am, said that normal service on the site had been interrupted because of a dramatic event.
"An explosion of unknown origin occurred today at about 8am on TGV [high-speed train] 1234 near Macon," it said. "The first estimates from the emergency services report 102 deaths and 380 injured. All victims have been evacuated to hospitals at Mâcon.
"The emergency services are still on the scene, along with an emergency medical-psychological unit. Rail traffic has been halted in the region."
Mâcon, in Burgundy, is on the main Paris-Mediterranean TGV line, the oldest and busiest high-speed service in France. No TGV has ever suffered a major fatal incident in three decades of TGV service.
The SNCF said it was investigating the source of the false alarm on its website, which is one of the most popular in France.
The operator has come under fire recently for poor services and failing to keep passengers informed of widespread delays and cancellations on TGV routes.
French state railway causes panic with web blunder over 'disaster'
Charles Bremner, Paris
People logging on to the website of the SNCF, the French state railway, got a shock this morning. It announced that an explosion had torn through a high-speed express in Burgundy, killing more than 100 people and injuring nearly 400.
For more than 40 minutes, panicked members of the public called the disaster helpline that accompanied the announcement and word of the catastrophe flashed around Twitter and other social networks. Then the SNCF realised that an internal disaster exercise had reached the public site.
Embarrassed managers were at a loss to explain how the drill in public information had gone live. "We often carry out crisis exercises and send information messages to the public and press communiqués," a spokeswoman said. "There was an error today which meant that the message ended up on sncf.com."
The announcement, which appeared at 11am, said that normal service on the site had been interrupted because of a dramatic event.
"An explosion of unknown origin occurred today at about 8am on TGV [high-speed train] 1234 near Macon," it said. "The first estimates from the emergency services report 102 deaths and 380 injured. All victims have been evacuated to hospitals at Mâcon.
"The emergency services are still on the scene, along with an emergency medical-psychological unit. Rail traffic has been halted in the region."
Mâcon, in Burgundy, is on the main Paris-Mediterranean TGV line, the oldest and busiest high-speed service in France. No TGV has ever suffered a major fatal incident in three decades of TGV service.
The SNCF said it was investigating the source of the false alarm on its website, which is one of the most popular in France.
The operator has come under fire recently for poor services and failing to keep passengers informed of widespread delays and cancellations on TGV routes.