blakey1152
Member
- Joined
- 5 Sep 2011
- Messages
- 450
I made the fatal mistake of trying out Southeasterns booking engine this afternoon as I planned to go down to Rochester tomorrow with my other half and my daughter and a friend and their daughter (so 3 adults, 2 children)
I have a Network Railcard so I tried to buy tickets for 3 adults, 2 children from Slade Green to Rochester for tomorrow.
I wanted to buy off peak returns plus the kids for a quid offer (Which I believe you can only get on the Southeastern site)
Managed to add the tickets to my basket but the website then threw a fit when trying to check out strangely insisting that 2018 was not a valid year for the expiry date of my card. In fact no matter what year I put it it was not valid!
I gave up and phoned up customer services to complain about it and they said they would look into it.
An hour or so later I stupidly thought it would be a good idea to try again (must be the sun shining)...
So yet again, I managed to add the off peak returns to my basket and go to the checkout..and this time the web site was quite happy to accept 2018 as a valid year so I paid for the tickets.
Then I clicked on the link showing my order summary after I had paid for the tickets and my off peak returns had suddenly changed to a groupsave 3 ticket - which ironically was the same price but it wasn't the tickets I wanted to get.
Another call to customer services revealed that I did indeed choose off peak returns but the system had changed them to groupsave after I had purchased them somehow - because of this and the fact that I hadn't picked up the tickets they would have refunded me without any fee and I could repurchase some new tickets.
Fortunately we are all travelling together anyway so it's not worth the hassle of fighting with their booking engine again - I honestly don't know why they have to change things that weren't broken in the first place.
Oh and it was lucky that I took a screenshot of the TOD collection code and order number because I never got an e-mail confirmation of it!!!
Blakey
I have a Network Railcard so I tried to buy tickets for 3 adults, 2 children from Slade Green to Rochester for tomorrow.
I wanted to buy off peak returns plus the kids for a quid offer (Which I believe you can only get on the Southeastern site)
Managed to add the tickets to my basket but the website then threw a fit when trying to check out strangely insisting that 2018 was not a valid year for the expiry date of my card. In fact no matter what year I put it it was not valid!
I gave up and phoned up customer services to complain about it and they said they would look into it.
An hour or so later I stupidly thought it would be a good idea to try again (must be the sun shining)...
So yet again, I managed to add the off peak returns to my basket and go to the checkout..and this time the web site was quite happy to accept 2018 as a valid year so I paid for the tickets.
Then I clicked on the link showing my order summary after I had paid for the tickets and my off peak returns had suddenly changed to a groupsave 3 ticket - which ironically was the same price but it wasn't the tickets I wanted to get.
Another call to customer services revealed that I did indeed choose off peak returns but the system had changed them to groupsave after I had purchased them somehow - because of this and the fact that I hadn't picked up the tickets they would have refunded me without any fee and I could repurchase some new tickets.
Fortunately we are all travelling together anyway so it's not worth the hassle of fighting with their booking engine again - I honestly don't know why they have to change things that weren't broken in the first place.
Oh and it was lucky that I took a screenshot of the TOD collection code and order number because I never got an e-mail confirmation of it!!!
Blakey