I was told by Southern that the 6:27 from East Croydon to Tonbridge via Redhill is not recorded on their system although its recorded on National Rail web site. So when making delay repay it gets declined. If I miss the 6:52 from Redhill to Tonbridge then I have to wait until 7:23 for the next service automatically meaning there is a 30 minute delay. This is probably why they do not record this so they can reject any delay repay.
Dr
Dr