StackExchange Travel - user's ticket printed with inappropriate restriction code

Discussion in 'Fares Advice & Policy' started by Muzer, 4 Jul 2017.

  1. Muzer

    Muzer Established Member

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    Just thought this might be of interest to some on here:

    https://travel.stackexchange.com/qu...th-restriction-forcing-use-of-specific-trains
    Why would an off-peak return have printed with a restriction code that's clearly more suited to an advance?
     
    Last edited by a moderator: 4 Jul 2017
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  3. hairyhandedfool

    hairyhandedfool Established Member

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    There have been an awful lot of errors cropping up on tickets in recent times, most notably since the fares change in May. I suspect this is just another one of them, the restriction should be I1 ("not valid on trains timed to depart after 0429 and before 0930", which in itself is stupid wording for "not valid on trains timed to depart between 0429 and 0930"). I'll see if I can get this passed on, but without knowing where the ticket was collected it might be difficult to resolve. I would assume Hull, but i don't know who has what machines there and all the important information is covered up in the picture.
     
  4. Muzer

    Muzer Established Member

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    From StackExchange:

     
  5. hairyhandedfool

    hairyhandedfool Established Member

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    Thank you kindly, I'll pass that on.
     
  6. tspaul26

    tspaul26 Member

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    The latter wording invites the question of whether the prohibited time period is inclusive or exclusive of the start and end times. The former wording is clearer because it does not have this ambiguity.
     
  7. furlong

    furlong Established Member

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    Cross-check by asking what price was paid / printed on the ticket - covered up in the photo - and ask for the 4-digit code after the / following the ToD CTR.
     
  8. hairyhandedfool

    hairyhandedfool Established Member

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    I would have thought the word "between" would be enough for most people as 0930 isn't between 0429 and 0930. However, if that is such an issue you could equally have "not valid on trains timed to depart between 0430 and 0929 inclusive"
     

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