voyagerdude220
Established Member
- Joined
- 13 Oct 2005
- Messages
- 3,541
By all means the member of ticket office staff shouldn't have such an unpleasant attitude, but you certainly don't have any cause to complain to their employer that they had "abandoned their duty."I had this once at South Kenton a few years ago. I politely informed the officious clerk that if he did not return to his booking office, I would report him for abandoning his duty. He promptly turned around and walked back the other way and I never saw him again
As a member of Railway staff, they are responsible for taking reasonable measures to ensure the safety of everyone on the Station. If this involves talking to a member of the public, who happens to be an enthusiast, on the platform who they felt the need to talk to, so be it.
I have been known to leave my Ticket Office on numerous occasions to deal with trespass incidents I had witnessed, or potential welfare issues.
Unless I was working with a Colleague, I would prioritise dealing with the trespass over my ticket selling duties, particularly if there was concern a train could be required to be stopped/cautioned and there was a limited time to contact the Signaller etc.