Ticket cost for delay repay and maximum daily fare

[phoenix1589]

When using Oyster, and claiming delay repay, I submit a copy of the oyster summary page showing the journey and cost.

I had a journey they other day, which was delayed by over 15 minutes, but I'd already reached the maximum daily fare so the summary listed that journey at £0.

Does this mean I'm not entitled to any delay repay?

I could list the ticket price as the expected fare without the maximum fare cap, or I could treat the maximum fare as a single day travel card (which I used to say was a return ticket for delay repay) - but neither feel like the right thing to put.

 

[yorkie]

How much would the journey have cost on its own?

How many journeys did you make overall that day, and what was the cap amount?

 

[phoenix1589]

How much would the journey have cost on its own?

£4.90

How many journeys did you make overall that day, and what was the cap amount?

Cap was £11.70.

I'd made 2 National Rail journeys, and a couple of tube/DLR journeys before the delayed journey.

 

[Watershed]

I would contact the relevant TOC's customer services to avoid any implication that you have submitted a fraudulent claim. I would regard the cap as representing the equivalent of a Travelcard, which is generally treated as a return for calculating Delay Repay entitlements.