The problem is still ongoing.
The customer has recently sent emails to TPE customer relations, who have consistently stated that it is not a matter for them, and that the customer should contact Web Support, even though Web Support have refused on several occasions to refund the unused ticket.
Web Support were then contacted again and they replied with a one line email stating "I will forward bro customer relations as you are out of pocket"
However this email was sent in early October and there has been no response.
The customer has recently sent emails to TPE customer relations, who have consistently stated that it is not a matter for them, and that the customer should contact Web Support, even though Web Support have refused on several occasions to refund the unused ticket.
Web Support were then contacted again and they replied with a one line email stating "I will forward bro customer relations as you are out of pocket"
However this email was sent in early October and there has been no response.