TPE App Problem

Discussion in 'Disputes & Prosecutions' started by johnnychips, 27 May 2015.

Thread Status:
Not open for further replies.
  1. johnnychips

    johnnychips Established Member

    Messages:
    1,440
    Joined:
    19 Nov 2011
    Location:
    Doncaster
    Not sure if this is the right place but here goes...

    I downloaded the TPE app on my I-pad and bought tickets to and from Manchester Airport. I was surprised there was no option to print (unless I missed it). However there was a reference number, which I wrote down. Not wishing to take the iPad on holiday I tried to use the reference number at Donny station, but it wouldn't work in the machine. At the ticket office it didn't either and the clerk couldn't find anything showing on the bankcard I used, although my account had been debited.

    Anyway, I bought a new single to Manchester and then downloaded the app to my iPhone and logged in using the same email and password. It says that no tickets have been bought.

    No doubt I'll have to get another ticket to Donny tomorrow when I get back to Manchester. Have I cocked something up, or do you think I'll be able to get my money back?
     
    Last edited: 27 May 2015
  2. syorksdeano

    syorksdeano Member

    Messages:
    362
    Joined:
    7 Jan 2011
    I wonder if it was a M Ticket that you bought. Basically the ticket it stored on your phone and you 'activate' it when you get on your train.

    Unfortunately you need whatever you have got to app on with you, but that could answer why noone could find any reference
     
    Last edited: 27 May 2015
  3. 87 027

    87 027 Member

    Messages:
    179
    Joined:
    1 Sep 2010
    Location:
    London
    Am M-ticket will look something like this and only works on the specific device it was purchased on
     

    Attached Files:

  4. johnnychips

    johnnychips Established Member

    Messages:
    1,440
    Joined:
    19 Nov 2011
    Location:
    Doncaster
    Ah. No doubt I didn't read the small print. Well I suppose I could scan the new tickets I had to buy and appeal to their goodwill.
     
  5. gray1404

    gray1404 Established Member

    Messages:
    2,863
    Joined:
    3 Mar 2014
    Location:
    Merseyside
    Yes, you could always write in and ask, no harm in asking and what's the worst that could happen, they say no. Last year I forgot my railcard for a journey on TPE and the booking office would not excess it. So I brought a new ticket before I got on the train. I posted both tickets and a photocopy of my railcard in explaining the situation asking if there was anything they could do to help me? They emailed back giving me the choice of 1. Refund the unused ticket by cheque with a £10 admin fee 2. as a goodwill gesture they could give me rail travel vouchers for the value of the new ticket I had to buy on the day as they saw it was a genuine mistake.

    They might have had other customers with similar teething problems given their app is fairly new.
     
Thread Status:
Not open for further replies.

Share This Page