megabusser
Member
A few weeks ago I was travelling Transpennine Express from Manchester to Edinburgh on an Advance ticket. I saw about 90 minutes before travelling that my train would be terminated at Preston with a replacement bus (due to lack of staff). It was due in at 11:30pm, late enough, so I tweeted and asked if I could take an earlier TPE train to Carlisle and catch an LNER train to Edinburgh (LNERs were diverted that weekend!). Reply stated that there was no ticket acceptance in place and I’d have to take my booked train and replacement bus.
Of course, the bus took far longer than the train, and arrived in Edinburgh at around 1am. I had left my bike parked in Edinburgh Waverley station, but by the time the bus arrived, the station had closed and the security guard told me I couldn’t retrieve my bike.
I had no other way of getting home, so jumped in a taxi.
I submitted a Delay Repay, but also an email with a photo of my taxi receipt, explaining why I took it. This was rejected as I didn’t speak to a member of staff before taking the taxi. It was 1am and the only member of staff was a coach driver and security guard.
It’s not a lot of money, but I’m annoyed by the principle. Any thoughts on what rights I have?
Of course, the bus took far longer than the train, and arrived in Edinburgh at around 1am. I had left my bike parked in Edinburgh Waverley station, but by the time the bus arrived, the station had closed and the security guard told me I couldn’t retrieve my bike.
I had no other way of getting home, so jumped in a taxi.
I submitted a Delay Repay, but also an email with a photo of my taxi receipt, explaining why I took it. This was rejected as I didn’t speak to a member of staff before taking the taxi. It was 1am and the only member of staff was a coach driver and security guard.
It’s not a lot of money, but I’m annoyed by the principle. Any thoughts on what rights I have?