HiJust arrived back to the UK and needed a train to Liverpool South Parkway.
Only trains showing to Liverpool are the ultra slow cl319 stoppers via Chat Moss, so I ask a gaggle of TPE uniformed staff on the platform if there was any faster connection via Oxford Road or Victoria.
All four just shrugged their shoulders and gave me a blank look. When I asked why they were unable to assist they all chimed in with the "it's all on the computer in the office" excuse.
Sorry guys, but these particular staff are a complete joke and an embarrassment.
I don't know where you arrived from, but what a shame you didn't land at Liverpool Airport, you wouldn't have had all the unpleasantness .