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Train Dispatcher Advice

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conorcook

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13 Mar 2018
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I have recently passed a safety critical concentration test and I am awaiting an interview for a train dispatcher, I am looking for some advice/information about the job?
anything would help from the interview experience & questions, what is the training like/where do you do your training?
I really would like this job and want to prepare the best i can! any advice is welcome
cheers.
 
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StudentFish

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It may vary from TOC to TOC but as I am employed in this role, I can perhaps tell you about my experience.

For the interview, I would definitely learn at least the basic info about the TOC you are applying for, i.e routes, franchises, customer base etc. They may ask you about your general knowledge of the railway, what are the risks on the platform or what would you do in a difficult situation. Again, if you have examples of this, this will be helpful.

The duration of training for the job itself again may vary from TOC to TOC but at my company, we underwent about 2 weeks classroom training, 2 weeks practical, totalling 4 weeks.

You learn about the safety critical nature of the railway like D&A limits, preparation for duty as well as train-platform interfaces. During my training, we were inundated with RED reconstruction videos highlighting the dangers of the railway, you'll love those.

All in all, the training is pretty easy if you are someone who can remember large amounts of information like rules and regulations. Definitely a step in the right direction should you choose to go into driving.
 

conorcook

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Thanks for the reply, I should have mentioned this is with ScotRail, not sure if that would make any difference.
 

Aictos

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The duration of training for the job itself again may vary from TOC to TOC but at my company, we underwent about 2 weeks classroom training, 2 weeks practical, totalling 4 weeks.

When I did it over a decade ago, the only training I got was if I can remember that far back was 1 week at a station with a mentor being assessed at the end of the week then a week's station familiarisation at my rostered location, 4 weeks was pure luxury in comparison!
 

conorcook

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When I did it over a decade ago, the only training I got was if I can remember that far back was 1 week at a station with a mentor being assessed at the end of the week then a week's station familiarisation at my rostered location, 4 weeks was pure luxury in comparison!
was this with ScotRail?
 

Aictos

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was this with ScotRail?

No, def not - I know every TOC is different, you will need a lot of patience though as it's very customer focused but it's like most jobs, it's what you make it.
 
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An important skill is the ability to nicely ignore passengers once the dispatch process has started.
At my toc during training they were very clear, whilst dispatching the train you do not answer questions you concentrate fully on the dispatch.
So demonstrate the skills to be able to control the platform environment but also be aware that your actions at some point will cause conflict and how you will overcome that.

Best of luck
 

Aictos

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An important skill is the ability to nicely ignore passengers once the dispatch process has started.
At my toc during training they were very clear, whilst dispatching the train you do not answer questions you concentrate fully on the dispatch.
So demonstrate the skills to be able to control the platform environment but also be aware that your actions at some point will cause conflict and how you will overcome that.

Best of luck

Indeed, nothing is more important then the safe dispatch of YOUR service so a simple I'm sorry but I need to dispatch this train safely then I be able to help you is all you need to do.

You will need to be able to multi task but it can be enjoyable, every day is different!
 

conorcook

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An important skill is the ability to nicely ignore passengers once the dispatch process has started.
At my toc during training they were very clear, whilst dispatching the train you do not answer questions you concentrate fully on the dispatch.
So demonstrate the skills to be able to control the platform environment but also be aware that your actions at some point will cause conflict and how you will overcome that.

Best of luck

thanks for that! I did think this would be a major part of the job, I feel that I would cope with this situation.can anyone tell me more about the specifics of dispatching a train? I am planning on visiting the station and having a chat with the staff about the job (not during a busy period of course)
 

loulou1

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29 May 2018
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I have recently passed a safety critical concentration test and I am awaiting an interview for a train dispatcher, I am looking for some advice/information about the job?
anything would help from the interview experience & questions, what is the training like/where do you do your training?
I really would like this job and want to prepare the best i can! any advice is welcome
cheers.
I can give you a brief guide on how to dispatch a train, however some TOC’s have different ways of dispatching and sometimes the signal can differ but in most cases the procedures are similar.

Let’s say the train arrives on the platform and it is ready to leave.

Firstly, you look out for Ready to Depart Indicator which is usually a white light signal for the train, if the RTDI is visible you can then give the white light signal to the driver which is the Station Work Complete signal.
The driver will then close the train doors.
You then have to carry out the Train Safety Checks, which is as follows:
1) Making sure the train doors are closed and all BIL lights are off. (BIL = Bodyside Indicator Lights, which are the orange lights on the train.
2) Making sure the train doors are closed and there are no obstructions between the doors, ie. clothing trapped.
3) Making sure nobody is in contact with the train.
4) The dispatch corridor is clear.
5) And is this train safe to depart?
After the Train Safety Checks is complete, you then look out for the RTDI and it should still be on and visible before giving the next signal.
If the train is safe to depart and the RTDI is on, you give the green signal to the driver, which is the Ready to Start signal.
The driver will depart the train.
(The dispatch is not complete until the train is fully cleared off the platform)
So now you have to watch the train clear off making yourself aware of your surroundings at all times, watch the train leave and making sure it fully clears until you cannot see the 2 red lights on the tail end of the train.

That’s your dispatch complete.
And as I said dispatch differs with TOC’s as signalling is different but the safety concept is the same.
Also as said above, dispatching consists of concentration, situational awareness, safety, if you feel that your dispatch has been interrupted then you start your dispatch process again, even if it means your train will be delayed because safety is paramount. It’s better off to have a delayed train than someone injuring them self or falling on the track because of a dispatch failure, it will just put your job at risk if you do not follow the dispatch process.
 

_toommm_

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Ultimately the dispatch process is the number one priority - in a sense, passengers and their questions come second. Especially if you're at a busy station like Glasgow Central, you'd need to make sure the train leaves safely so always make that your priority - a simple 'I'll be with you in one second, just let me see this train out of the platform' should suffice.

Ultimately you'll be a face of ScotRail so will get difficult passengers and potentially abuse when things go tits up, so being able to conflict resolve will be a big part too, and that may be the most difficult thing to show as when passengers see red (I've been guilty of it once or twice) they pick up on the slightest thing you say.

Other than that, it's a rewarding job and enjoy.
 
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I think going to a few locations and watching the dispatch staff will be really helpful.

The buzz words when I applied a few years back was visability.

You can’t give advice and customer service if your in the office, so be on the platform as much as possible.

Platform management, understand the formation of trains, when the busy times are and proactively move people up and down platforms to reduce delays and advise people where certain coaches are, where are the luggage racks.

You may also be trained in safety critical communication protocols whilst dealing with drivers and signallers so attention to detail and being calm in an emergency are important.

I don’t know about scotrail but if in doubt try looking at non technical skills, there more driver focused at the moment but a lot of the skills relate to safety critical roles

https://www.theopc.co.uk/files/Which NTS are most important for train drivers - Final.pdf
 

Aictos

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I think going to a few locations and watching the dispatch staff will be really helpful.

The buzz words when I applied a few years back was visability.

You can’t give advice and customer service if your in the office, so be on the platform as much as possible.

Platform management, understand the formation of trains, when the busy times are and proactively move people up and down platforms to reduce delays and advise people where certain coaches are, where are the luggage racks.

You may also be trained in safety critical communication protocols whilst dealing with drivers and signallers so attention to detail and being calm in an emergency are important.

I don’t know about scotrail but if in doubt try looking at non technical skills, there more driver focused at the moment but a lot of the skills relate to safety critical roles

https://www.theopc.co.uk/files/Which NTS are most important for train drivers - Final.pdf

I agree with the above, even when it's quiet you can always find something to do be it litter picking the platforms, change engineering posters etc...

It might also help to have some local knowledge of the area where you will be mostly working including local transport as you will get asked this by passengers, also some knowledge of the line itself such as where the stations are.
 

conorcook

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Thanks for all the posts! It’s great! the station is Arbroath so it’s not as hectic as the likes of Glasgow or Edinburgh! Cheers
 

Bennski

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10 Apr 2018
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On that point, would anyone know what the Scotrail HR/Recruitment Email address is please? Just cant seem to find it mentioned anywhere else on the forum. Would be a great help, thanks.
 

Aictos

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Thanks for all the posts! It’s great! the station is Arbroath so it’s not as hectic as the likes of Glasgow or Edinburgh! Cheers

It's still good to have some local knowledge, in any case I'm sure there be plenty to do!
 
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Have you heard anything back about an interview date for this position yet?Over 4 weeks since we had the safety critical assessment (presuming you were on the same day as me the 18th of Dec)
 

conorcook

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13 Mar 2018
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Have you heard anything back about an interview date for this position yet?Over 4 weeks since we had the safety critical assessment (presuming you were on the same day as me the 18th of Dec)
Yes I was there, I spoke to a staff member and I’ve been told that 3 others have not heard back, they are fairly snowed under just now, I’m hopeful that we will hear something soon.
 
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Yes I was there, I spoke to a staff member and I’ve been told that 3 others have not heard back, they are fairly snowed under just now, I’m hopeful that we will hear something soon.
Ok mate thanks for the reply,good luck for when it comes
 
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Yes I had mine on Tuesday.They were doing interviews Tuesday and Wednesday.10 interviews in total. Did you not receive your date?
 

diana

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20 Oct 2018
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hello, has anybody had a full day assessment day for gwr dispatcher role?
 

conorcook

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13 Mar 2018
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Got offered the job on Monday on condition of satisfactory references and medical! Looking forward to starting my career on the railway!
 

PLS4

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4 Mar 2019
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Hi mate , just wondering how is / was the training ? How long did it take ?
 
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