VT 390
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- 7 Dec 2018
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The other day (Saturday) I was at Hartford station (I was waiting to go southbound on the 09:04) the 09:12 to Liverpool Lime Street was announced and shown on the departure boards as being cancelled but both the departure boards and the announcements then said that the next service was expected to be the 09:12, just delayed. So on the departure board (on platform) the first departure was shown as the 09:12 cancelled and the second 09:12 expected 09:XX (can't remember what time it was expected).
I expect that the disruption earlier south of Birmingham had something to do with the delay but as it was clearly the same train which was shown as cancelled and delayed would it not be less confusing for passengers if they just show it as delayed or is there a reason why both need showing? Also is this common at other locations, as this is the first time I have noticed it?
Sorry if this is slightly confusing, I was struggling on how to explain this and hope it makes sense.
I expect that the disruption earlier south of Birmingham had something to do with the delay but as it was clearly the same train which was shown as cancelled and delayed would it not be less confusing for passengers if they just show it as delayed or is there a reason why both need showing? Also is this common at other locations, as this is the first time I have noticed it?
Sorry if this is slightly confusing, I was struggling on how to explain this and hope it makes sense.
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