We are currently testing a "Filters" option on the new site which would let you do this from a normal search as well.
I've just checked on the beta site and we also offer this exact combination, too.
I'm assuming they clicked ‘Open Return’, which as I understand it does not offer splits.
There's a button in the bottom left you can click! There's also an explicit call-to-action after you book:
Good luck running a rail retail business on 5% (the 5% commission is due to go down soon anyway). The majority of refunded transactions also result in a per-tx loss today, too. Software engineers cost money. Best-in-class 100% UK-based customer support costs money. R&D costs money. Setting up the design for, and running whitelabel sites that share their proceeds with charities (and these very forums) costs money.
This is reasonable feedback, and something that there's an aspiration to implement in the future.
Brilliant thank you!
Yes - and it's an ongoing process, but it's fraught with difficulty..
As you've observed, Darwin changes are currently communicated to customers via app push notifications which are suited to this sort of time-sensitive messaging (with emails you have the risk of greylisting and much .. less assurance that the message will be delivered to the customer promptly). Darwin changes being communicated at all is in itself a (fairly) recent enhancement! Raileasy was one of the first adopters of the Timetable Comparator Service, too. There is clearly room for improvement here, but it's going to take work (and not just in-house).
Definitely the best way of doing this on the day. I've been very impressed with info being delivered in this way.
Has it been considered changing notifications such as this (And maybe platform notifications too) to be Time Sensitive notifications on iOS? The issue I had with the notification is that because GWR cancelled my train around 4am it got lost in other overnight notifications which I don't tend to read. Hence I didn't notice the cancellation till I checked it myself. A time sensitive notification would stay on top, and I would certainly say a cancellation is worthy of one!
Yeah I understand it isn't feasible in disruption, I was more meaning in a normal timetable with an adhoc cancellation, such as I faced. My delay was less than 1 hour (At the time of cancellation), and therefore I could only travel within the validity of my ticket. In my case I was travelling between Goring and Streatley and Oldfield Park with a very weird Sunday engineering timetable. This caused all journey planners to give some suffice to say odd results, with double backs in whacky places. It felt like a game of whack a mole, with a new invalid double back appearing every time. My question was more is a 'you can also travel on these services', even outside disruption, and just using existing ticket validity data which there is access to. Even for advance tickets in disruption this could be showing journeys on the same route and TOC when a service is cancelled, with a disclaimer.
Our next app update will include this functionality. Thanks for the suggestion!
Out of interest, are you excluding Avanti via the advanced options on the journey planner, or using the filters panel on the results screen?
I've only had a cursory play with the filter function for now but from the search I just completed, there's no return option within the search that doesn't involve a leg on AWC, which would explain why excluding AWC using the results filters will display no fares. Something we can make clearer...
I can replicate this behaviour, I'll raise a ticket and either myself or (more likely) someone else will take a look at what's going on here...
This is very much on our radar (and has been for a while), it is just not something I have got round to yet. It will come at some point in the future but can't give a timeframe at the moment
I believe this is now fixed in production from a quick check on my phone - as you say it was just exclude that was broken!