Keighley were no better yesterday either. There was a bus missing on the K9 all day, the Shuttle had frequent cancellations and they were delays to other routes as drivers were sourced from other services.
I was waiting for the Ilkley service in the afternoon which initially had no driver. The duty manager was clearly trying his best to cover what he could with the available staff with drivers being swapped around to run as many services as possible. In the end the journey was covered by a driver whose inward bus arrived 10 minutes after the scheduled departure. A slow boarding experience and increased passenger numbers meant by the time we got to Addingham the following bus had caught us up despite it being a 30 minute frequency.
They were a few things I'd observed whilst waiting at Keighley. The app and service disruption section of the website weren't being updated to advise of cancellations, which adds to the confusion. There were numerous drivers waiting for their next bus stood near me, and they were saying how their duties were being amended, with any 662 duties being cancelled to keep other services running. Given the 662 is the main route Keighley operate it seems an odd decision to make this the prime target for cancellations - I'd observed many of the local routes departing with fewer than half a dozen passengers onboard, so spreading out cancellations across the routes would make more sense. And finally, there was no communication at all - the drivers seem just as frustrated as passengers which must be affecting morale and retention. The staff in the Travel Centre stayed firmly out of the way of passengers - it wouldn't have been beyond them to make announcements like the staff do at Leeds bus station advising of disruption.