Hello all,
I hope this is the right area of the forum to post my question. I had an Advance ticket for travel on 20 March. At that time non-essential travel was only advised against, and fees for changing Advance tickets were waived. I took advantage of this and changed my ticket to 8 May, which was about as far ahead as you could book at the time, realising that travel might still not be possible then, but thinking it was worth paying the small excess I had to pay to change the ticket date, because I had already decided not to travel on 20 March.
On 23 March policy changed to allow refunds of any ticket, including Advance. As it got nearer to 8 May, the situation had not changed and I applied for a refund from Transpennine (who I bought the ticket from). Some time later they refunded the excess but not the original ticket price. I have questioned this and they stick to the line that because my original ticket was for 20 March, before the 23 March change of policy, they won't refund it. I contend that, after I paid the excess, I no longer had a valid ticket for 20 March and only one for 8 May (original ticket + excess) and therefore they should refund the total cost.
Do you think I have a case?
I hope this is the right area of the forum to post my question. I had an Advance ticket for travel on 20 March. At that time non-essential travel was only advised against, and fees for changing Advance tickets were waived. I took advantage of this and changed my ticket to 8 May, which was about as far ahead as you could book at the time, realising that travel might still not be possible then, but thinking it was worth paying the small excess I had to pay to change the ticket date, because I had already decided not to travel on 20 March.
On 23 March policy changed to allow refunds of any ticket, including Advance. As it got nearer to 8 May, the situation had not changed and I applied for a refund from Transpennine (who I bought the ticket from). Some time later they refunded the excess but not the original ticket price. I have questioned this and they stick to the line that because my original ticket was for 20 March, before the 23 March change of policy, they won't refund it. I contend that, after I paid the excess, I no longer had a valid ticket for 20 March and only one for 8 May (original ticket + excess) and therefore they should refund the total cost.
Do you think I have a case?