Transpennine telephone interview

[hstmatt]

Hello guys,
I have a telephone interview with Transpennine tomorrow for a conductors role. I currently work for tpe, but I have to do the phone interview again and I believe its harder for the conductors role. I have lots of experience but I'm wondering if anyone has any tips or can give me any ideas on what to expect?
Thanks

 

[Bert and Ernie]

It will be name a time you delivered excellent customer service and what you know about the role, training and company etc.
However I've only done this for drivers and not conductors so might be different

 

[Traineeconductor]

I also have a telephone interview too. Not sure what to make of it like. I used to work for TPE so not sure how it will work.