185
Established Member
- Joined
- 29 Aug 2010
- Messages
- 5,016
Having seen a few awful examples at my own employer recently of passengers being told their ticket is "perfectly fine" when it simply wasn't, I wondered how other operators Twitter desks fare with their retail knowledge. In fairness, when we reported two offending staff at my company for repeatedly either leaving passengers stranded or travelling without correct tickets, management stuck them on a retail refresher course in the room of doom / company training centre.
As I'm one of the big nasty men (quote, passenger) or facist (quote, passenger) who is expected to report, effectively penalise those passengers I thought I would have a quick look at other companies, to see if I'm maybe expecting too much.
Not good so far.
Today, drifting onto Northern's twitter noticed immediately an striking error with a passenger presenting a booked train only 1 of 2 coupons portion told she can use any train "as there's no time on it".
Recently, seeing Facebook posts from colleagues at neighbouring TOCs, they too have reports of not just Northern but other operators Twitter desks also seemingly sending passengers to their impending doom.
Any thoughts?
As I'm one of the big nasty men (quote, passenger) or facist (quote, passenger) who is expected to report, effectively penalise those passengers I thought I would have a quick look at other companies, to see if I'm maybe expecting too much.
Not good so far.
Today, drifting onto Northern's twitter noticed immediately an striking error with a passenger presenting a booked train only 1 of 2 coupons portion told she can use any train "as there's no time on it".
Recently, seeing Facebook posts from colleagues at neighbouring TOCs, they too have reports of not just Northern but other operators Twitter desks also seemingly sending passengers to their impending doom.
Any thoughts?