Earlier today I tried to collect a pre-booked ticket for travel tomorrow, but one of the ticket machines at the station was out of order and the other had the collection option greyed out.
I messaged the TOC to ask what I should do assuming there was still a problem tomorrow morning, and they replied saying I should go to the ticket office. However, I need to travel before the ticket office will be open. It probably doesn't make a difference to the situation, but I bought the ticket from the TOC I plan to travel with so could I collect the ticket later on in my journey assuming I take photos etc to prove I was unable to collect the ticket?
Could someone advise me on the best course of action? TIA
I messaged the TOC to ask what I should do assuming there was still a problem tomorrow morning, and they replied saying I should go to the ticket office. However, I need to travel before the ticket office will be open. It probably doesn't make a difference to the situation, but I bought the ticket from the TOC I plan to travel with so could I collect the ticket later on in my journey assuming I take photos etc to prove I was unable to collect the ticket?
Could someone advise me on the best course of action? TIA