Lexidreamer
New Member
First Post and just lookin for some impartial advice.
Myself, my partner and my daughter travelled today from Bryn to Liverpool.
We don't have to pay for my daughter who is 2 and we get a duo ticket for ourselves.
Bryn Station only has a ticket machine which does not offer the option of a duo ticket, as far as I am aware you can't buy a duo ticket online either.
So, as we have done previously, we boarded the train. No conductor came so when we got to Liverpool we went to the ticket office to ask to buy a duo ticket.
I was then asked why I hadn't bought one before boarding, I explained above.
The man then said i have to give you a penalty notice. I asked how I was expected to buy a ticket before boarding that wasn't available at the machiene. To which he said it is what it is you'll have to take it to appeal.
I was quite upset and shocked, we have previously done this journey and never had issues either purchasing on the train or at the station. As we can't purchase this ticket before this.
I approached the officers to buy a ticket. No attempt to exit the barriers/ station.
So I'm now having to appeal these tickets we didn't have the opportunity to purchase.
Am I overlooking some action I should have taken? The other officer said I should have got an IOU but if that ticket isn't available on the machiene how would I get an IOU for it?
Many thanks for your advice, it was our first outing since lockdown, and to be honest I just wanted to go straight home I was quite embarrassed by the whole situation.
Myself, my partner and my daughter travelled today from Bryn to Liverpool.
We don't have to pay for my daughter who is 2 and we get a duo ticket for ourselves.
Bryn Station only has a ticket machine which does not offer the option of a duo ticket, as far as I am aware you can't buy a duo ticket online either.
So, as we have done previously, we boarded the train. No conductor came so when we got to Liverpool we went to the ticket office to ask to buy a duo ticket.
I was then asked why I hadn't bought one before boarding, I explained above.
The man then said i have to give you a penalty notice. I asked how I was expected to buy a ticket before boarding that wasn't available at the machiene. To which he said it is what it is you'll have to take it to appeal.
I was quite upset and shocked, we have previously done this journey and never had issues either purchasing on the train or at the station. As we can't purchase this ticket before this.
I approached the officers to buy a ticket. No attempt to exit the barriers/ station.
So I'm now having to appeal these tickets we didn't have the opportunity to purchase.
Am I overlooking some action I should have taken? The other officer said I should have got an IOU but if that ticket isn't available on the machiene how would I get an IOU for it?
Many thanks for your advice, it was our first outing since lockdown, and to be honest I just wanted to go straight home I was quite embarrassed by the whole situation.