Variable Price of Advance tickets

[Stats]

My recollection is that a small tech company developed WebTIS for GNER. They were then bought out by ATOS Origin a few years later and the staff that actually created WebTIS were promptly sacked as an 'efficiency' meaning that there was no one at ATOS who actually understood how WebTIS worked under the hood. It is correct that ATOS are responsible for WebTIS but they didn't create it

ATOS Origin were awarded the contract by GNER to develop, implement and support a new retailing solution for rail tickets, who worked in partnership with FlowInteractive/Splendid designed and developed the website and Mixing Desk interface. ATOS Origin got most of the publicity for developing the booking engine when it was launched.

 

[hassaanhc]

I twice politely pointed out on Twitter an announcement from South West Trains referring to trains services with different coaches had an incorrect time in it. They referred to 9.07 service when it actually left Guildford at 9.04. The gap between telling them was several dead if not more than a week. As far as I'm aware it wasn't corrected, although as the whole notice has since been removed I can't check right now.

I also pointed out screen issues in Chrome on a mobile device, I was running Nexus 5 and Kitkat Android system at the time. For the Christmas engineering works the text is being cut off so you can read it all. It still hasn't been fixed and I'm now running Lollipop Android system. I only pointed this out once mind you but at the time someone else commented on my tweet that they too were having issued. At first the member of tweeter staff couldn't see the issue but they soon did. I think I sent a screenshot similar to the one below.

http://mobile.usablenet.com/mt/www.southwesttrains.co.uk/XmasEng2014.aspx?un_jtt_v_month=yes

Perhaps what companies really need is a dedicated e-mail address to the technical departments such as journey planner programmers and Web Site teams so that they get the information and can deal with it.

I'm not certain if customer services always know where you send such technical queries to. If they do then you wonder why these things are not always being fixed when you take the time to point them out.

That was me having this bug! Only seems to happen on the Android version of Chrome (which has issues anyway).

 

[infobleep]

That was me having this bug! Only seems to happen on the Android version of Chrome (which has issues anyway).

I wonder if it's a bug in the Android version of Chrome itself? As in it affects multiple sites not just the South West Trains one. I know of people who'd build a Web Site and then spent at least half a day making it work with Internet Explorer 6.

The view held these days is that a Web Site should be designed so that most Web browsers support it and in return all web browsers should be designed to support most web pages. Of course it's impossible not to have bugs. Nothings perfect.