Virgin compensation Advice

[trickyvegas]

I travelled down to London from Manchester on 5th November when there were severe delays due to the wires being down at Wembley.

I left Picadilly at 15.35, arriving at 19.00 and returned the next morning on the 08.10 service which arrived at 12.00.

As I advised by the TM on the outward journey, I sent my tickets off the following week with the completed form but have since had no acknowledgement or reply. I took a photo of the tickets before posting, what would you advise as the best course of action next?

Thanks in advance.

 

[AlterEgo]

Ring Virgin tomorrow on 0845 000 8000, and they will tell you

a) If they have your claim, and

b) If they do, what's happened to it.

 

[SS4]

Mine is still pending although I did receive confirmation. I just assumed that Virgin were snowed under

 

[calc7]

It's not uncommon to wait six weeks, and that's when they haven't had days with massive problems.

 

[trickyvegas]

Thanks for the replies, that's put my at rest a little. I'll give them a ring tomorrow and make sure I'm in the system somewhere.

 

[bengolding]

Instead of calling them on the expensive 0845 no, do a search at saynoto0870.com, which gives local 0121 nos for Virgin.

 

[trickyvegas]

Just spoke to Virgin customer services (on the 0121 number - thanks Voyagerdude). My claim had got jammed in their system and a very helpful gent, approved it there and then and passed it over to their finance department.

First time I've ever had need to call a TOC customer services department and was very impressed.
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Thanks for the good advice folks, £35 vouchers arrived in today's post.

 

[Tomonthetrain]

Thanks for the good advice folks, £35 vouchers arrived in today's post.

Early Christmas present for you!