Amy Worrall
Member
- Joined
- 18 Dec 2012
- Messages
- 143
In this thread, I wrote about travelling Euston-Macclesfield with a Euston-Berkswell season plus a Rugby-Macclesfield return.
Virgin have now given me an official reply to my complaint, and I do not believe their reply to be correct:
The tickets I was trying to use:
The train I try to get:
I have not ever been charged an additional fare, but I have had two situations where the guards told me they thought I should be charged and they would let me off this time. Since I intend to keep doing this journey every week for another few months, I'm pretty scared by this response.
Any advice?
Amy
Virgin have now given me an official reply to my complaint, and I do not believe their reply to be correct:
Ms Worrall,
Many thanks for your e-mail correspondence, which we received on the 13th of October.
I am sorry to learn of the problems that you encountered when travelling between Macclesfield and London Euston using a combination of tickets between Macclesfield and Rugby, and your First Class Gold Card valid between Berkswell and London.
Following several discussions with my Retail Manager, I can confirm that this combination of tickets would not be valid on the direct service between Maccelsfield and Euston. When splitting your tickets, where one is a season ticket, the combination of tickets would only be valid if the service passed through the route on the season ticket. As the direct Macclesfield to Euston service does not travel through the West Midlands, and therefore does not travel through Berkswell, your combination of tickets was not valid and the additional ticket, therefore, correctly issued.
As this additional fare has been correctly charged, I regret that we would not be able to consider any remuneration on this occasion.
Thanks for taking the time to contact us,
Josh Wright
Virgin Trains Customer Relations
The tickets I was trying to use:
- Season ticket between Berkswell and London Terminals (first class, gold card, route any permitted).
- An off peak return Rugby-Macclesfield
The train I try to get:
- The 5pm out of Euston every Wednesday
- The 7.56am out of Macclesfield every Thursday
I have not ever been charged an additional fare, but I have had two situations where the guards told me they thought I should be charged and they would let me off this time. Since I intend to keep doing this journey every week for another few months, I'm pretty scared by this response.
Any advice?
Amy