My dad received a voucher (in the form of a discount code) from Virgin for 50 percent off a journey after he complained about a leaking train. Does anyone know if this will be valid after the Franchise change. He's asked Virgin staff at Crewe and Manchester who don't know, and his e-mail to Virgin has been ignored.
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Virgin WC Voucher
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gray1404
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My understanding is the journey has to be booked by the last day of the current franchise on the Virgin Trains website. This can include travel into the future as long as reservations are open.
These codes are for advance tickets for travel on West Coast only. So it is worth keeping in mind that the tickets will come with an itinerary and the tickets will only be valid on those specific booked trains.
I therefore would not worry if travel is with the new franchise holder as they will be expected to honour any tickets booked already with Virgin Trains and indeed have confirmed this in a recent Press Release.
These codes are for advance tickets for travel on West Coast only. So it is worth keeping in mind that the tickets will come with an itinerary and the tickets will only be valid on those specific booked trains.
I therefore would not worry if travel is with the new franchise holder as they will be expected to honour any tickets booked already with Virgin Trains and indeed have confirmed this in a recent Press Release.
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