Is it me or does anyone else find the refund instructions on the VTEC website confusing?
On the refunds page, there are no instructions on how to get a refund if your train is cancelled and you have purchased a non-advance ticket on the VTEC website. Am I meant to return my tickets in the post or do I not need to bother? I've submitted a refund request through my online account but there were no instructions there on what I needed to do either.
https://www.virgintrainseastcoast.com/customer-service/refunds/
On the refunds page, there are no instructions on how to get a refund if your train is cancelled and you have purchased a non-advance ticket on the VTEC website. Am I meant to return my tickets in the post or do I not need to bother? I've submitted a refund request through my online account but there were no instructions there on what I needed to do either.
https://www.virgintrainseastcoast.com/customer-service/refunds/