VTWC e-ticket

Discussion in 'Fares Advice & Policy' started by ys123, 25 May 2018.

  1. ys123

    ys123 Member

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    On the VTWC website it says about e-tickets:
    • For 'e-ticket (self-print)' tickets, you'll need to bring ID matching the passenger name on the ticket or it won’t be valid (you’ll need to buy a new ticket at the full fare). Credit or debit cards, National Railcard, Passport or Driving Licence are all fine.
    Just checked the e-ticket I have and there is no name on the ticket. Will I have any issues using the e-ticket?
    It's a VTWC advance ticket.
     
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  3. gazthomas

    gazthomas Established Member

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    I've had the same issue and I had no problem.
     
  4. ys123

    ys123 Member

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    I'm thinking that maybe the name comes up when they scan the barcode.
     
  5. gazthomas

    gazthomas Established Member

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    That is quite possible, but I've never been asked to prove who I am. That doesn't mean that I won't be in future of course
     
  6. alistairlees

    alistairlees Established Member

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    eTicket and self print aren't the same thing

    eTickets don't have names on them. They can be stored on your phone (e.g. in Wallet on iOS) as they are in pkpass format. An identical version (as near as is possible) is provided in PDF too - so you can print it out. The choice is the customer's.

    Self Print is only available as PDF, and it includes the customer's name and ID type. It's been around for much longer. It should be replaced by eTicket soon.

    I would like to see consistent names for tickets, so that customers are more able to understand what they have, and staff have fewer issues. I don't think TOCs agree with that though.
     
  7. Joe Paxton

    Joe Paxton Established Member

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    Perhaps not on the railways, but I am sure I have come across the term 'e-tickets' being used to describe a self-print / print-at-home tickets in the past, with no option (at least not officially at least) to display the ticket on a screen of a device.

    A piece of printed paper isn't particularly electronic in my book, though I guess the method of delivery to the customer was electronic and the scanning of a barcode / QR code / Aztec code to verify the ticket's authenticity involves electronic means.

    Also, of course, for many 'print-at-home' means 'print-at-work', quite possibly on the sly!
     
  8. Wallsendmag

    Wallsendmag Established Member

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    I believe Trainline sometimes describe Print anywhere but home tickets as e-Tickets which they aren't.
     
  9. causton

    causton Established Member

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    I believe they are talking about the older style ones that said THIS IS YOUR TRAVEL TICKET in big letters at the top, not the new long and thin ones.
     
  10. PeterC

    PeterC Established Member

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    Just to add to the confusion I have always seen this requirement when buying event tickets on line. No venue has ever asked me to produce the card or matching id. I have aways assumed that the requirement is stated to stop people thinking that they can print a few dozen copies to give to their mates.
     

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