TPE Manchester Airport - Glasgow last Friday. Usual scrum waiting on Platform 14 at Piccadilly. Announcement of which end carriage A would be. Scratching of heads as many travellers don't know where they should now be standing but those who do fall over luggage and smaller people to get to other end of train. Train draws in and they mass around closed doors. Doors open and bemused travellers with more luggage struggle to get out as those on platform struggle to get in. Find our booked seats and settle down, many standing in all doorways.
We pass Preston before a lady wanders up the train and spots her reserved seats, apparently having stood since the airport! Triumphantly she calls back down to her companion that's she's found them. Two young men sitting in them immediately give way and go to stand at the next doorway. Lady says, no that's alright, you keep them, you're clearly more in need than us, making them feel really guilty as they look to be half her age. She then goes back to her doorway and is overheard commenting on the crazy way things are organised in this country. (The 2 seats remained empty despite many standees, nobody else daring to take them.) She was still standing by her doorway when we alighted at Penrith. At that point we found these two ladies had the most massive wheeled bags I've seen on a train, totally blocking the door so they had to be shunted back and forth several times before we could get out.
Modern railways are indeed crazy. Remember luggage in advance and guards vans? What on earth do some people take with them, surely not a kitchen sink? Personally I haven't travelled with more than hand luggage for many years, so I'm probably biased on this!
Incidentally, several announcements about contacting a member of staff were a bit ironic as we never saw one. Situation normal these days. We gathered there were no refreshments on that train either - although there had been on our 3 coach 185 from Sheffield.