sjk232
Member
Hi! Hoping you can help
I recieved an email this morning from WMT advising that their digital fraud team is investigating delay repay claims and wanted a response within 7 days. No further details of the accusation was received.
I responded advising that I don't understand what they're accusing me of - the nature of my job means I travel to London often at unspecific times of the day (not 9-5). They almost immediately sent a poorly worded response back saying the 'scan data doesn't match' and attached a copy of all my delay repay claims for the last year, asking for the total to be repaid + £250 for admin costs. They even provided the account number via email. They still have yet to provide any evidence at all which I have again requested. A copy of the email is below
Can anyone suggest what action to take next? I have checked the account number and it is not a phising scam despite appearing to be done. How do I escalate this to get this resolved quickly? I've tried the complaints team at WMT but they just directed me back to the fraud team.
Thanks in advance for any advice!
Good morning,
Thank you for your response.
We understand work patterns can be varied throughout the day, and hybrid working can happen.
However, we review and investigate on excessive amounts that trigged our department within a time scale. We understand there may be some delays on the network and certain times customers are entitled to receive compensation for delays they have incurred for travel they have completed.
On your account there are some days you have claim have submitted and going by your scan data the events do not line up. Pleases see attached data we have matched up and do not go inside with your scan data.
The administration fee is charged due to all the time that is involved in investigating each case and where there are multiple refunds involved, we must investigate each one of these, this is a very time-consuming process and is therefore costly to the business.
Please in your response choose which option you wish to take.
Option A – To make full payment.
Option B – Go onto a payment plan.
Option C – Provide evidence in the next 5 days to support your claims.
Option D – Have case handed over to the Prosecutions Team and incur further fees.
Here are the payment details.
Account Name: WMT Ltd - Digital Prosecutions
Sort Code: 30 80 12
Account Number: 24429068
REF - DFDR110252
Make sure to put your reference number in so we can link the payment to yourself.
Email us with confirmation of payment being made and once payment has been received, we will send a receipt and close the case down this can take up to 10 business days.
Information we must inform you of; if we have not received an email for payment a gentle reminder may be sent and if a late payment is made you could incur further fees and if no payment is made then the case will be escalated to our prosecutions team.
Kind regards,
Investigator ID DFI21083
Fraud and Investigations Manager
I recieved an email this morning from WMT advising that their digital fraud team is investigating delay repay claims and wanted a response within 7 days. No further details of the accusation was received.
I responded advising that I don't understand what they're accusing me of - the nature of my job means I travel to London often at unspecific times of the day (not 9-5). They almost immediately sent a poorly worded response back saying the 'scan data doesn't match' and attached a copy of all my delay repay claims for the last year, asking for the total to be repaid + £250 for admin costs. They even provided the account number via email. They still have yet to provide any evidence at all which I have again requested. A copy of the email is below
Can anyone suggest what action to take next? I have checked the account number and it is not a phising scam despite appearing to be done. How do I escalate this to get this resolved quickly? I've tried the complaints team at WMT but they just directed me back to the fraud team.
Thanks in advance for any advice!
Good morning,
Thank you for your response.
We understand work patterns can be varied throughout the day, and hybrid working can happen.
However, we review and investigate on excessive amounts that trigged our department within a time scale. We understand there may be some delays on the network and certain times customers are entitled to receive compensation for delays they have incurred for travel they have completed.
On your account there are some days you have claim have submitted and going by your scan data the events do not line up. Pleases see attached data we have matched up and do not go inside with your scan data.
The administration fee is charged due to all the time that is involved in investigating each case and where there are multiple refunds involved, we must investigate each one of these, this is a very time-consuming process and is therefore costly to the business.
Please in your response choose which option you wish to take.
Option A – To make full payment.
Option B – Go onto a payment plan.
Option C – Provide evidence in the next 5 days to support your claims.
Option D – Have case handed over to the Prosecutions Team and incur further fees.
Here are the payment details.
Account Name: WMT Ltd - Digital Prosecutions
Sort Code: 30 80 12
Account Number: 24429068
REF - DFDR110252
Make sure to put your reference number in so we can link the payment to yourself.
Email us with confirmation of payment being made and once payment has been received, we will send a receipt and close the case down this can take up to 10 business days.
Information we must inform you of; if we have not received an email for payment a gentle reminder may be sent and if a late payment is made you could incur further fees and if no payment is made then the case will be escalated to our prosecutions team.
Kind regards,
Investigator ID DFI21083
Fraud and Investigations Manager
