I was traveling from Rugby today and a passenger on their phone would not heed any warnings to step back from the platform edge (including a toot from the train driver as they pulled into the station). Station staff made about 5 announcements over the PA which were also ignored. Was there any other way this could have been escalated or do we just have to accept that some people have no awareness of their own safety? I imagine BTP are too busy to attend "passenger being an idiot" incidents.