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Which Routeing Guide does ATOC use?

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Solent&Wessex

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I wonder which version of the Routeing Guide ATOC uses to update the various online journey planners such as NRES and the TOC websites, because I keep finding errors.

Here are two:

1) Deighton to Leeds via Huddersfield.

I refer below to a Deighton to New Pudsey ticket.

This ticket is NOT valid to double back via Huddersfield, but NRES and co think it is. Now, I base my argument on the following facts:

The permitted route for a journey is defined as a) the shortest route*; b) a direct train; c) routes shown in the routeing guide. The journey via HUD is neither a)* nor b) so we must consider c). Deighton is part of the Huddersfield Group, and New Pudsey has routeing points of Bradford or Leeds. Using the fares check rule we eliminate Leeds as an acceptable routeing point so use Bradford. Huddersfield to Bradford uses maps WK or WY. Now, WY allows travel via Leeds so that is fine. However no matter which instruction you read in the routeing guide, doubling back is not permitted unless you are changing trains at a Group of stations or there is an easement.
"If a single code is indicated the route is via any
route on that map from the first routeing point to the final routeing point
without doubling back (passing through the same station twice on a single
journey)."
(NB - elsewhere in the instructions it says passengers may need to change trains short of the routeing point to reach their destination without doubling back).

I have searched the easements and there is no easement in place to allow a double back on this journey. Deighton is part of the Huddersfield group, so for journeys which require a change at Huddersfield then a double back would be permitted, except that the routeing guide says the following about group stations :

"Some stations are grouped together to improve interchange between trains
by offering customers access to a wider choice of train services and station
facilities. A customer may travel via any station in such a group, including
doubling back, provided that the group is on one of the permitted routes
between their origin and destination stations. This extended availability is for
interchange purposes only and does not apply where the origin or destination
stations are part of a group."

Thus, as Deighton the origin station is part of the Huddersfield Group, doubling back is not permitted within that group. So doubling back via Huddersfield is not permitted.

Also, the fare from Deighton to New Pudsey / Leeds is less than the fare from Huddersfield.

I note that the National Enquiries website says that an SDS from Deighton to Leeds or New Pudsey IS permitted to double back via Huddersfield for this journey. I cannot possibly see how this can be the case at all. I can find no argument in any of the routeing guide instructions or examples that would allow this to take place. As far as I can see it, the NRES website is wrong and giving false information (unless there is something I am not aware about and is not published anywhere or my interpretation of the Routeing Guide is incorrect). As an aside, Mirfield station is also part of Huddersfield Group, has fares cheaper than Huddersfield, but NRES says that Mirfield fares are not valid to double back. As far as the routeing guide is concerned I can find no difference between Deighton and Mirfield so how come one is showing as being valid (when it seems it quite clearly isn't) and one correctly shows it as not valid?

* - Some places in the Routeing Guide refer to the shortest route as being the shortest by mileage or a route no more than 3 miles longer than this shortest route. There has been some debate in the past about stations close together as to whether this means that you can double back if the total mileage is no more than 3 miles longer than the shortest mileage. The shortest route from Deighton to New Pudsey is 21 miles (direct Deighton to Leeds then Leeds to New Pudsey). Deighton to Huddersfield is 2 miles each way, so by doubling back you are going 4 miles longer than the shortest mileage, so therefore this argument for validity cannot be used either.

2) Roby & Broad Green to Manchester via Liverpool Lime Street

I advise that this ticket is not valid to travel via Liverpool, and is only valid direct via Huyton.

Here is the reasoning for this, using the Routeing Guide.

Broad Green is an associated station. It is associated with Huyton or Liverpool Group. We must select the appropriate routing point to use, following the fares check rule. The routeing guide instructions say the following:

"If you are unsure whether a particular routeing point for the origin station is
the correct one compare the fare from that routeing point to the destination
with the fare for the throughout journey - it is an appropriate routeing point
only if that fare is the same or lower than the fare for the throughout journey
from the origin station to the destination station."

I.e. a routeing point is only appropriate if the fare from it to the destination is the same or lower than the fare from the station from which you are travelling. All comparisons must be done using certain fares, mainly the SDS.

So, looking at the fares we see that Broad Green to Manchester is £9.60, Liverpool to Manchester is £11.20 and Huyton to Manchester is £9.30. Thus Liverpool Group is NOT a valid routeing point as the fare is higher than that from Broad Green. Huyton is the only appropriate routeing point in this case as the fare is the same or lower than the fare from Broad Green.

Using the Routeing Guide we see that permitted routes from Huyton to Manchester are shown only on map ML. ML shows that the only permitted routes from Huyton to Manchester are direct via Newton le Willows, or via Wigan & Bolton / Atherton. The section of line between Warrington and Manchester isn't even shown on the map.

The routeing guide instructions say:

"If one station is a routeing point and the other one is a related station, the
permitted route is the shortest route to the routeing point plus the permitted
routes between routeing points."

Manchester Stations are a Routeing Point, so the correct route is as follows : From Broad Green via the shortest route to Huyton, then via the permitted routes on map ML from Huyton to Manchester.

The same applies in reverse.

Broad Green to Manchester via Liverpool is not the shortest route, within 3 miles of the shortest route, nor on a direct train, so is not a permitted route under any circumstances.

Therefore, I have established that Liverpool is not an appropriate routeing point for this journey and cannot be used, and that the permitted routes from Huyton do not allow travel via WAC, so therefore a Broad Green to Manchester ticket is NOT valid to travel via WAC and LIV.

But, you guessed it, Journey Planner, NRES and other online planners say it is. Why, why, why oh why do they show this, when it quite clearly isn't the case???


I am I missing something? Have I gone mad? Have I completely mis-interpreted the Routeing Guide all this time?

If not, then why is ATOC and chums blindly dishing out duff information?

These are just two examples local to me - what about the rest of the country?
 
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Paul Kelly

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Provision of the journey planner on the NRE website appears to be subcontracted to a company called Transeo, and the detailed journey planning and routeing guide validation is in turn subcontracted again to a company called Jeppesen. Source: Transeo promotional document describing how ATOC think the journey planner is fantastic. The Jeppesen IPTIS system has its own implementation of the routeing guide. As far as I know it is also used by all the Trainline-based sites. IPTIS is an off-the-shelf journey planning solution that Jeppesen sell as a service in lots of other countries too.

I believe the way it operates is that it first plans the journey without reference to the routeing guide, taking into account only such things as total journey time, maximum change time when a choice of stations to change it is available etc. Then at the final stage the routeing guide is applied to check whether the journeys are valid or not, and it discards the ones that aren't. This can really cause problems if the most obvious journeys that the journey planning engine thought were best are not valid according to the routeing guide and then almost no journeys can show up - e.g. the Stansted Airport to Elsenham case mentioned in a previous thread might be an example of this. But of course this is a separate issue from the routeing guide implementation just being wrong, which is what we're discussing here.
 
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wintonian

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Transeo, formed in 2006, is a strategic alliance between DB Schenker Rail UK Ltd, Britain’s leading rail freight operator, and Thales, a leading international electronics and systems group serving aerospace, transport, defence and security markets worldwide.

Transeo is a first in transportation, bringing together the systems and technology skills of Thales and the transportation and systems know-how of DB Schenker Rail UK Ltd. Transeo offers customers a unique, specialist partnership in delivering transport specific information systems, technology services and business process outsourcing. The alliance between DB Schenker Rail UK Ltd and Thales delivers high value, low cost and sector-focused services to a broad range of transport customers.

http://www.transeoalliance.com/whoweare.html


Well I've learnt something new already today.
 

embers25

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Unfortunately they don't seem to understand that there's no point in it responding to queries within 2 seconds if it gives invalid routes all the time. Also one of the reasons the telephone number is so popular isn''t because it's so good or so liked its because the online planners are wrong, the station ticket offices have been closed and so where else do people get such information. If the UK fare and routeing system wasn't such a worldwide joke and was actually "simple" rather than just claiming to be people wouldn't need to call.

NRE (ATOC) is not our savour as they caused all these problems in the first place as they have created a system that they have proved time and time again that even they don't understand.

A typical example would be:

You go online to NRE and get given an invalid route it claims to be valid. You doubt it as even you can tell it goes the wrong way to the way you thought you should be going so you have to call the phone number. They find you a whole new and exciting route but this time suggest an invalid ticket. You go to the station and try to buy this ticket but it's not on the machine. You go to the ticket office but it's closed. You ask the guard (if not a penalty fare station) if he can sell you a ticket and he offers you a totally different ticket on a totally different route claiming all your previous options aren't valid and that "you should never believe NRES". On the next train operated by a different TOC the guard disputes the first guards advice and claims it's invalid and tries to excess you but doesn't know how to do that properly so overcharges you. You arrive at you destination printed on your ticket and your ticket is not accepted in the barrier and the RPI people proceed to treat you like a criminal. Finally you are let out with the only comfort being that you haven't got to return till tomorrow but little do you know a whole new set of staff will be disputing your return route...thats if your ticket will even let you thru the barrier onto the platform.

It used to be that punctuality and missed connections were the biggest issue deterring rail travel now confusion over ticket prices and incorrect advice leading to overcharging is probably a far bigger deterrent. Train travel is anything but easy and stress free.

Also I agree with Wintonian that I too didn't realise it had been outsourced..surely DB Schenker are not exactly the most impartial of creators/managers of the site and also when any DB company rejects a routeing on a journey planned using NRES that's a bit ironic...Arriva(DB) XC being the prime party guilty there!
 
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Solent&Wessex

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You go online to NRE and get given an invalid route it claims to be valid. You doubt it as even you can tell it goes the wrong way to the way you thought you should be going so you have to call the phone number. They find you a whole new and exciting route but this time suggest an invalid ticket. You go to the station and try to buy this ticket but it's not on the machine. You go to the ticket office but it's closed. You ask the guard (if not a penalty fare station) if he can sell you a ticket and he offers you a totally different ticket on a totally different route claiming all your previous options aren't valid and that "you should never believe NRES". On the next train operated by a different TOC the guard disputes the first guards advice and claims it's invalid and tries to excess you but doesn't know how to do that properly so overcharges you. You arrive at you destination printed on your ticket and your ticket is not accepted in the barrier and the RPI people proceed to treat you like a criminal. Finally you are let out with the only comfort being that you haven't got to return till tomorrow but little do you know a whole new set of staff will be disputing your return route...thats if your ticket will even let you thru the barrier onto the platform.

:lol::lol: Very True!!!

You wouldn't be surprised that this sort of thing does happen. I've had ticket offices give duff info before - i.e. selling someone a ticket marked "Route Halifax" then giving them a journey itinerary which involves going no where near Halifax! I've had staff onboard other TOC's trains selling Off Peak Day Returns at 0730 in the morning when they are not valid till after 0930. I've even had people miles off route with an invalid tickets but seat reservations for the incorrect train and route. In that case I asked them about it and they said "The woman at the office was having trouble with it, she said it wouldn't let her make reservations for this route so she had to do it manually, it seemed to take a bit longer" - yes, there was a reason the machine wouldn't let her do it.
--- old post above --- --- new post below ---
As an aside, I have forwarded both these problems onto the relevant department at work, who have confirmed that NRES and co are wrong and ATOC are trying to find out why the problem has occurred and look to rectify it.
 

tony_mac

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There are quite a lot of 'reasonable' routes that the journey planners allow that aren't supposed to be valid.
I would argue that both of these should be, so somebody should initiate the ‘disputed routeing procedure’....

For 1) I would guess that Deighton is not a timing point, so the journey planner doesn't know it's doubling-back - which is very common.

For 2) There is some slightly odd pricing there - no SVR for example, which makes an off-peak period return more expensive; but on a CDR an over-distance excess to Salford would be 5p each way, and that would be valid via Liverpool.
 

b0b

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kwvr45:

the thing to realize is that any online system, or any human in fact, is going to have different views on what is permitted by the routeing guide, since the RG is a very imprecise document.

The NRE website is, as far as I know, billed as an official source of such info, and I believe you need to at least "honour" a customer who appears to be following the advice of the NRE site (ie. has printouts of the services etc).
 

Solent&Wessex

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I'm not necessarily disputing whether or not they should be valid routes or not, but was merely highlighting that the paper routeing guide and online journey planners do not marry up. Now, the Deighton example may not be the best as it is a bit complicated, but the Liverpool one is fairly clear cut and is not desperately difficult to work out using the fares check rule to select the correct routeing point for the journey. That is not complicated and is a basic error.
 

John @ home

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I think I have (eventually) managed to work out why the journey planners allow doubling back via Huddersfield on a Deighton - New Pudsey journey.
1) Deighton to Leeds via Huddersfield.

I refer below to a Deighton to New Pudsey ticket.

This ticket is NOT valid to double back via Huddersfield, but NRES and co think it is. Now, I base my argument on the following facts:

The permitted route for a journey is defined as a) the shortest route*; b) a direct train; c) routes shown in the routeing guide. The journey via HUD is neither a)* nor b) so we must consider c).
But very often the journey via Huddersfield is indeed on a through train from Deighton to New Pudsey. Northern's hourly Wakefield Westgate - Leeds or Selby train is, I think, the only current service in Britain which reverses three times during the journey (at Wakefield Kirkgate, Huddersfield and Bradford Interchange). This service calls at Deighton on the Wakefield - Huddersfield leg, but usually passes through Deighton without stopping a few minutes later on the Huddersfield - Bradford leg of the journey.

When Show trains with no changes is checked, the journey planners show this through train each hour. In my opinion, that is a correct interpretation of the instructions in the Routeing Guide.

I was rather more surprised to discover that, when Show trains with no changes is not checked, the journey planners show a wide range of journey opportunities, usually via Leeds and sometimes also doubling back via Huddersfield and changing trains there.

It now seems to me that the reason for this is that Deighton only appears on itineraries when trains stop there. It is not a timing point for trains which pass through without stopping. It is likely that the journey planner software uses these itineraries to determine whether a particular journey passes through any station more than once, that is doubles back. It appears that the journey is allowed by this route because the computer does not "know" that the route doubles back through Deighton.

kwvr45 suggests that ATOC is to blame for this unexpected result. I don't know whether responsibility lies with ATOC, Network Rail or one of the regulatory authorities.

But as long as National Rail Enquiries, which claims to be the definitive source on ticketing and routeing, shows this route I think train companies will have to accept this ticket via Huddersfield on all trains, not just those with no changes.
 

transportphoto

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... I think, the only current service in Britain which reverses three times during the journey (at Wakefield Kirkgate, Huddersfield and Bradford Interchange). ...

(Sorry for the off topic reply) - AFAIAA the Norwich - Liverpool (and visa versa) also reverses 3 times [but I am not 100pc sure with Man Pic]

  • Ely
  • Sheffield
  • Manchester Piccadilly
 

Solent&Wessex

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(Sorry for the off topic reply) - AFAIAA the Norwich - Liverpool (and visa versa) also reverses 3 times [but I am not 100pc sure with Man Pic]

  • Ely
  • Sheffield
  • Manchester Piccadilly

It doesn't reverse at Man Picc, it carries straight on via Platforms 13 and 14.

 

transportphoto

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It doesn't reverse at Man Picc, it carries straight on via Platforms 13 and 14.


Ahh right - I had a feeling it did but haven't been to Man for a good year or two and even there I arrived on VT and departed XC!
 

Paul Kelly

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It is likely that the journey planner software uses these itineraries to determine whether a particular journey passes through any station more than once, that is doubles back. It appears that the journey is allowed by this route because the computer does not "know" that the route doubles back through Deighton.

I had come to that conclusion myself, and I believe the fault lies with the Jeppesen IPTIS journey planner which does the backend routeing guide validation for the National Rail Enquiries and Trainline-based websites. I also feel that it's not surprising that a programmer implementing the routeing guide would take this shortcut, given the extreme complexity of the routeing guide. But it certainly shouldn't be impossible to do it properly; it would just involve more work. And either way if ATOC aren't aware of this deficiency, or they are and are turning a blind eye to it, I think it's pretty shocking they are claiming NRE is the definitive guide to whether a route is valid or lot, given how far "at arm's length" the actual implementation of the routeing guide seems to be from them.
 
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