Nicholas43
Member
- Joined
- 16 Jun 2011
- Messages
- 514
On 15 April I journeyed from Radley to Southampton Central, Radley depart 0804, CrossCountry due to depart Reading 0853 cancelled. CrossCountry's delay-repay bot responded as follows:
Who supplies CrossCountry's unbelievably careless bot, and how can it be so bad?
To their credit, GWR's bot said:Thank you for your correspondence, which we received here on 24/04/2024.
Unfortunately, I am unable to comment on your correspondence as the service is not operated by CrossCountry Trains. Therefore, I have forwarded your correspondence to:
Great Western Railway (DR Only)
FREEPOST
Great Western Railway Customer Support
0345 700 0125
[email protected]
They will respond to you at their earliest convenience. Thank you for getting in touch.
GWR's bot could, of course, explain better: 'the service which caused your delay', not just 'this service'.Thank you for your delay repay claim which we received on Thu, 25 Apr 2024. We are sorry that you experienced a delay to your journey.
Your claim has been checked using a set process and the details of any delay verified using industry systems holding historic train running information. We have reviewed your claim and can confirm the following:
Travel Date: Mon, 15 Apr 2024
Departing: 08:04 from RADLEY to SOUTHAMPTON CENTRAL
Decision: Unsuccessful
We have checked the journey you have claimed for and our records show that this service was operated by another train operator (Crosscountry). Therefore, we are unable to process your claim.
...
To ensure that your claim is dealt with as efficiently as possible we have forwarded your claim to Crosscountry.
Who supplies CrossCountry's unbelievably careless bot, and how can it be so bad?
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