Worcestershire Parkway not accepted on GWR Delay Repay form, what to do?

[VT 390]

I am trying to put in a Delay Repay claim for a delay of just over 1 hour from Worcestershire Parkway to Great Malvern but the GWR delay repay form won't accept Worcestershire Parkway as a valid station. I assume this is because it is a new station (although they have had plenty of time to add it).

What should I do as I want the Delay Repay paid in to my bank account and I don't want to send bank details over email. I don't mind waiting a few days and see if they add but I don't want to miss the 28 days to put in the Delay Repay claim if it is not added in time?

 

[Haywain]

Make the claim as being from Worcester Shrub Hill and add a note stating the actual starting point, if there is a facility to make a note.

 

[VT 390]

Make the claim as being from Worcester Shrub Hill and add a note stating the actual starting point, if there is a facility to make a note.

Thanks for the reply, unfortunately the GWR Delay Repay form does not have anywhere to add notes.

 

[WesternLancer]

Thanks for the reply, unfortunately the GWR Delay Repay form does not have anywhere to add notes.

make it as a written claim via their customer services?

 

[VT 390]

make it as a written claim via their customer services?

I think that's what I am going to have to do, I just don't know how it will be paid that way.

I am actually quite surprised Worcestershire Parkway has not been added jet considering the delays to opening they had plenty of time to add it.

 

[SteveM70]

Thanks for the reply, unfortunately the GWR Delay Repay form does not have anywhere to add notes.

write a note on a piece of paper, put your ticket next to it, take a photo and upload that where they ask for a photo of your ticket

 

[paddington]

write a note on a piece of paper, put your ticket next to it, take a photo and upload that where they ask for a photo of your ticket

Or just use a program like Paint to add some text to the photo / scan of your ticket...

 

[VT 390]

Thanks for all the replies, I was about to submit the claim using the suggestions above but Worcestershire Parkway has now been added so have managed to submit my Delay Repay claim as normal.