LNW-GW Joint
Veteran Member
The real issues with the privatized railway IMO are:
1 - Its fragmented nature where passengers face the potential of their issues being ignored by staff because it is to do with a different ToC (A couple of years ago I got told by a member of ATW staff at Cardiff Central that it was tough luck cos my issue was with FGW and so they couldn't do anything about it).
In the BR era when InterCity and Network SouthEast existed, I well remember being told by NSE staff at Folkestone that they had nothing to do with the daily XC service to Liverpool (after it was cancelled).
It's run by a different company, they said.
No depay repay, of course.
Welcome to the nationalised railway.