Sprinter153, as I have outlined previously I was civil to him.
I was not rude nor vulgar. I wasn't happy about the situation, but who would be if they were in my shoes?
His lack of explanation or discussion meant it was like interacting with an automaton who did not deviate from his path. Hence I used the term 'jobs worth'. There was zero conversational interaction during the time he spoke to me.
When you are in a public facing role like his, and acting as the face of the railway company, I believe that most people would expect a level of humanity when being dealt with. My experience was not like this at all.
By the way, I'm a woman, not that it makes a difference
I keep seeing me referred to a 'he' or 'him'
Also to clarify, when I bought the ticket at the machine, it did not reject the number I entered, it let me continue through to payment.
In the world of technological capability that we live in, and identity scrutiny that we see every day in our lives,
it is surprising there is no second level of verification at the point of typing in your photo card number.