Currently unable to log in to DB website from UK

[BRX]

It doesn't seem to be possible to log in to my DB account from a desktop computer. I'm presented with a captcha, and when I submit this I get a 503 error. Same with several different browsers.

I can log in on the DB Navigator app on my phone, but the journey planner there is more limited.

Doing a google search, it doesn't seem like this is a new problem. The suggested solution is to use a VPN (and pretend you're in Germany), something you'd need to install and pay for. It doesn't appear to be the case that DB are in any hurry to fix it.

 

[rvdborgt]

I don't get a CAPTCHA (in Belgium) and can log in normally via bahn.de. Same on bahn.com.

 

[RT4038]

bahn.com/en worked perfectly ok for me now.

 

[BRX]

bahn.com/en worked perfectly ok for me now.

Including logging in? Do you get asked for a Captcha?

 

[RT4038]

Including logging in? Do you get asked for a Captcha?

Yes. Got a Captcha. Selected the correct pictures and it logged me in. (Had to reset my password first ...)

 

[30907]

I'm not having any problems, but I did run into Captchas a day or two ago .

 

[TravellingPhil]

I had the same issue. Using a VPN worked. The Google Chrome VPN has France as part of its free version and that worked a treat.

 

[BRX]

Well, I found that I could log in from a browser on my phone, as long as I was connected to mobile data rather than my own home wifi. And that I can log on, from a desktop browser, if I connect my computer via a hotspot from my phone.

Hardly ideal but better than nothing.

 

[dutchflyer]

Had here in NL same problem a few days ago-but note that there is now NEXT.bahn.de and all major features are moved to there-on that it worked flawless (I have a yrs old account and had to make a booking). It offers, as can be expected from new set-ups, more features etc.

 

[rvdborgt]

there is now NEXT.bahn.de and all major features are moved to there-on that it worked flawless (I have a yrs old account and had to make a booking). It offers, as can be expected from new set-ups, more features etc.

Until now, I've only noticed a disappeared feature: after entering a via station, you can't choose the train types per section anymore. That's a huge loss.

 

[BRX]

Had here in NL same problem a few days ago-but note that there is now NEXT.bahn.de and all major features are moved to there-on that it worked flawless (I have a yrs old account and had to make a booking). It offers, as can be expected from new set-ups, more features etc.

I have the same login problem, whether it's old or new "next.bahn" site.

 

[NewburyDrinker]

I have the same login problem, whether it's old or new "next.bahn" site.

Same here, I get the error on the old or new site. I even tried creating a new account and after identifying the zebra in the captcha, got the same error. I wonder if it's the capture causing the problem?

 

[BRX]

Same here, I get the error on the old or new site. I even tried creating a new account and after identifying the zebra in the captcha, got the same error. I wonder if it's the capture causing the problem?

If I do it using my workaround (using mobile hotspot instead of wifi) then I still get the captcha but it logs me in. So I'm not sure it's the captcha that's causing the problem. It seems to be related to connecting via a uk ISP. As some people seem not to have the issue, perhaps it only happens with certain ISPs (mine is Virgin Media).

 

[NewburyDrinker]

If I do it using my workaround (using mobile hotspot instead of wifi) then I still get the captcha but it logs me in. So I'm not sure it's the captcha that's causing the problem. It seems to be related to connecting via a uk ISP. As some people seem not to have the issue, perhaps it only happens with certain ISPs (mine is Virgin Media).

I agree. I just managed to register and then sign out and sign back in again without any error when using a hotspot wifi via my mobile phone. Like you I am on Virgin Media so it would seem Bahn has a problem with Virgin Media ISP (and maybe other ISPs).

Annoyingly though, I already have an account on Bahn but can't remember the details, and whilst I can request a reminder/reset, the email isn't arriving, probably because my email is also on Virgin Media!

 

[BahrainLad]

How funny. I had this 503 problem all the time, using my Virgin home broadband. Just turned it off and connected via EE and it works perfectly.

 

[Jamesrob637]

I am having this issue too, with Virgin Media and a work VPN.

 

[BRX]

I am having this issue too, with Virgin Media and a work VPN.

I'd suggest anyone having this issue report it to DB; maybe they would then take it seriously.

 

[Jamesrob637]

I'd suggest anyone having this issue report it to DB; maybe they would then take it seriously.

My manager did so, as it's happening across the board.

 

[rvdborgt]

My manager did so, as it's happening across the board.

Everybody having this issue should complain. The more complaints, the higher the chance they'll take it seriously.

 

[peterinsurrey]

it happened to me, using Virgin Media, and also a VPN. Changed to o2/Sky, no issue. Complained to Virgin, they did nothing.

 

[Jamesrob637]

it happened to me, using Virgin Media, and also a VPN. Changed to o2/Sky, no issue. Complained to Virgin, they did nothing.

What did you write or Tweet to Virgin?

 

[peterinsurrey]

phoned virgin. 6 weeks later, email reply saying they didn't have a clue & thus I cancelled my Virgin contract. I wonder if Deutsche Bahn have flagged them as a dodgy ISP?