Thanks, is there an estimated response time on emails?The email should be good enough. Don't forget to include the reference that the railway will have given - otherwise they might struggle to associate the email with your case papers.
Thanks, is there an estimated response time on emails?The email should be good enough. Don't forget to include the reference that the railway will have given - otherwise they might struggle to associate the email with your case papers.
It could be anything from same/next day to several weeks. They are handling hundreds of cases at any one time.Thanks, is there an estimated response time on emails?
So would that mean the next thing expected would likely be court papers or what else? In which case I will contact a solicitor as soon as receivedIt probably means it’s gone into the “more complex” pile which they can’t get sorted quickly with a settlement offer. Which wouldn’t be a surprise given the scale of the evasion.
Not necessarily, more that I would envisage case handlers would have authority to offer settlements in straightforward low value cases, which yours clearly isn’t. For more complex high value cases there may be a review process, more decisions to be made etc. all this takes time.So would that mean the next thing expected would likely be court papers or what else? In which case I will contact a solicitor as soon as received
Thanks. So I have all that information ready, though not provided, and I guess what makes my case more difficult is that the first part of the doughnutting isnt on trainline, just the end part. I can evident the tickets I did by with bank statements etc... so have it all if neededNot necessarily, more that I would envisage case handlers would have authority to offer settlements in straightforward low value cases, which yours clearly isn’t. For more complex high value cases there may be a review process, more decisions to be made etc. all this takes time.
Although I don’t think at this point they have all the details of your historic doughnutting (?) but know enough to ask for it, so that itself will take some time to get hold of from Trainline and then assess it.