I used the outward ticket on an Avanti Off-Peak Return (SVR), purchased on LNER, but I had to make alternative arrangements for the return journey as it fell on a strike day.
When this happened before, I was refunded half the fare paid. This time, LNER have entirely rejected my refund request, stating:
The reply is factually wrong: the difference between the SVR and the equivalent SVS is actually £10.60, and obviously the term "saver" for an SVR has not been used for several years, not that any of that is relevant here.
Under what legal chicanery is the remedy for failure to run half the contracted round trip not, as a minimum, half the fare paid?
When this happened before, I was refunded half the fare paid. This time, LNER have entirely rejected my refund request, stating:
The return portion of an off peak has next to no value to it as it is a saver ticket and the value lies in the outward journey, my apologies for any inconvenience. This means that if you have used the outbound portion of an off peak return, we are unable to provide a refund on the return portion that remains, as it holds a value of around £1.00.
Off peak returns are a budget option and the return basically comes free, meaning that the equivalent single ticket is only around £1.00 cheaper than a return.
We are sorry for any inconvenience caused, thanks again for contacting LNER.
The reply is factually wrong: the difference between the SVR and the equivalent SVS is actually £10.60, and obviously the term "saver" for an SVR has not been used for several years, not that any of that is relevant here.
Under what legal chicanery is the remedy for failure to run half the contracted round trip not, as a minimum, half the fare paid?