VItraveller
Member
last Wednesday, I was on an XC train, the 1635 from Bristol Temple Meads to Birmingham New Street.
At about 10 to 6, me and a group of other Birmingham bound passengers all stood up and made our way to the carriage doors, and waited, and waited, and then waited some more.
Is end at about 6 o’clock, the conductor came onto Tannoy explained that there had been a delay as far back as Cheltenham spa. And apologised for the inconvenience of this and explain that it would be another 10 minutes.
What I don’t understand is why they didn’t announce the delay at Cheltenham spa, they knew about it in 25 minutes is not exactly a small amount of time, from my perspective, there’s really no disadvantage to announcing a delay, because if the train does manage to catch up, people would be relieved that they made it on time.
It’s not the first time this has happened for me on XC once I panicked, because I thought I’d missed my station stop, and had to contact them on messenger to see what was going on with the train which is not really ideal, especially when the Wi-Fi is as poor as it is.
It just shows a lack of communication.
At about 10 to 6, me and a group of other Birmingham bound passengers all stood up and made our way to the carriage doors, and waited, and waited, and then waited some more.
Is end at about 6 o’clock, the conductor came onto Tannoy explained that there had been a delay as far back as Cheltenham spa. And apologised for the inconvenience of this and explain that it would be another 10 minutes.
What I don’t understand is why they didn’t announce the delay at Cheltenham spa, they knew about it in 25 minutes is not exactly a small amount of time, from my perspective, there’s really no disadvantage to announcing a delay, because if the train does manage to catch up, people would be relieved that they made it on time.
It’s not the first time this has happened for me on XC once I panicked, because I thought I’d missed my station stop, and had to contact them on messenger to see what was going on with the train which is not really ideal, especially when the Wi-Fi is as poor as it is.
It just shows a lack of communication.