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Disabled? You can earn money for testing the railway.

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Peter Mugridge

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Perhaps some of our disabled members would like to be paid £50 a day plus expenses to test the customer experience of the railways in and around London...? :)

( Posting pre-approved by Yorkie; thank you Yorkie. :) )


CAE (Centre for Accessible Environments) is carrying out some mystery
shopping of rail journeys around London and the South and South East.
They're looking for disabled people who can record their journeys, from
booking tickets to the final destination; and can pay £50 / day, plus the
fare and reasonable expenses.
If you have some time to do this before 15th November, please contact
Geraldine McNamara (cc'd). There's more information in her email below. And
feel free to share this with other disabled people.
Many thanks
Lianna
Lianna Etkind
Campaigns and Outreach Co-ordinator

Seven stations on this new rail line will not be stepfree. Act now for an
accessible Crossrail - write to your MP
Tel: 020 7737 2339

From: Geraldine McNamara (CAE) [mailto:[email protected]]
Sent: 04 November 2013 12:01
To: Lianna Etkind
Subject: Mystery shopping with CAE?
Importance: High
We are looking for a range of disabled people (approximately ten) to assist
us with the following urgent work. CAE is about to carry out some mystery
shopping exercises to explore customer experience of rail journeys in and
around London, the south east and southern areas.
We are looking for a range of disabled people who are willing to take train
journeys to and from various locations, and record their experiences, from
booking tickets to arriving at a final destination. The emphasis of the
mystery shopping is very much the 'customer experience'.
If you could share this request with any experienced colleagues or contacts,
that would be great! They would need to have some availability between now
and 15 November. We would really appreciate their help.
if anyone is interested and has any questions or would like to discuss it
further, I'll be happy to contact them to discuss.
Payment: For taking part in our mystery shopping exercise, we can offer a
fee of £50 (per mystery shopping day - if people were to contemplate doing
more than one) and reasonable expenses will also be covered, as well as the
train fare itself being reimbursed.
Please contact me at your earliest convenience.
Geraldine
Geraldine McNamara
Head of Knowledge Development and Editor Access by Design
(I work part-time, Monday to Thursday)
Centre for Accessible Environments, Fourth Floor, Holyer House, 20 - 21 Red
Lion Court, London EC4A 3EB
Telephone: 020 7822 8232
Website: www.cae.org.uk
Twitter: @CAE_Info
 
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455driver

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had a situation a few months ago when a wheelchair user got on the train and then informed the guard (a newbie) that he wanted to get off the train at Cobham (no access from the down platform) so he was carried on to Horsley (I think it was) where he could change platforms and return to Cobham.

Funnily enough when we arrived at Cobham there was some bloke stood on the platform with a very posh camera around his neck but he didnt take a picture of the train or get on the train, funny that isnt it! ;)

I got the feeling that it was a set up and they wanted a headline for the next morning on the lines of 'Disabled passenger stranded on station by uncaring traincrew' or something like that! <D

I dont think these surveys do any good anyway because all they ever do is go out of their way to make life difficult for the crews, yes disabled passengers have as much right to catch the train as anyone else but they need to keep things realistic, which they never seem to do, I mean how many wheelchair users go any sort of distance to places they dont know on their own using public transport?
 

jnty

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I dont think these surveys do any good anyway because all they ever do is go out of their way to make life difficult for the crews, yes disabled passengers have as much right to catch the train as anyone else but they need to keep things realistic, which they never seem to do, I mean how many wheelchair users go any sort of distance to places they dont know on their own using public transport?

That's a bit chicken and egg though isn't it? The reason wheelchair users don't feel comfortable making unusual journeys is precisely because the network has traditionally been very inaccessible for them. We want the network to be open to everyone and this is a great way of finding out where the little (and big!) problems are - how will those in charge know unless someone actually goes on trains in a wheelchair and tells them? And isn't "be realistic" just code for "we can't be bothered trying to accommodate you so you'll just have to put up with it"?
 

455driver

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And isn't "be realistic" just code for "we can't be bothered trying to accommodate you so you'll just have to put up with it"?

No its code for-

'We have got X amount of money in the whle railway budget so how much/ what percentage should we use to enable as many stations as possible to be accessed by all (whether they would use it or not) and what is going to be cut/ deferred to pay for it'.

The railways dont have an inexhaustable pot of money and to enable all/most stations to be fully accessible will cost a very large fortune which simply isnt available.

How many (currently non)passengers would be using the train if they knew that all stations were fully accessible?
I dont think it would be very many and most of the money spent would have been wasted and that money could have been put to much better use!

How many Countries in Europe are spending millions making their stations accessible to all?
 

YorkshireBear

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Agree with 455 driver, if we were building everything from scratch then make everything accessible because well IMHO we should.

But we have no pot of money to just spend willy nilly on upgrading stations unnecessarily.
 

starrymarkb

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The Germans seem to be adding ramps/lifts to unstaffed halts, certainly seen a few in Berlin and Leipzig. Though they seem to be part of Realignments/other upgrades. There are still a lot of stations without
 

Simon Poole

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Mystery Shopper, my opinion of this is a great idea but should be used on the railways more.

I work in a supermarket we use mystery shoppers to see if a worker follows the guidelines like being polite and helping a customer
 

HSTEd

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What fraction of the population actually requires 'accessible' transport solutions?
That might inform the debate on how much money should be expended.
 

heart-of-wessex

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455driver has a point though, some mystery shoppers tend to stick out a bit!

Think I've had one at the supermarket before. She asked me where the basics are like sugar and bread and had to take her there, but she didn't take the product. She then asked for another product without being shown, I pointed to where it was, and she went in the other direction, still with an empty basket.

She was spotted 5 mins later talking to another colleague still with an empty basket, maybe too obvious :lol:
 

Blindtraveler

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Nowhere near enough to a Pacer :(
I understand that, in the majoritty of cases these masive amounts of cash used on acces7 improvements are largely influenced by what people in certain areas have asked for, particularly where things like lifts and ramps are concerned. take Lockerbie - new footbridge a few years ago due to limmited number of stopping trains and long wates at Carlisle for pax to return having been over carried due to lack of access.↲

my own view is that where suburban networks are concerned, other modes e.g buses have become accessible earlier and a passenger traveling from, as an example, Charing Cross to Eaden Park should simply be issued with a complimentary plusbus and detrained at a station with access.↲

I myself will be enquiring about this.
 

jopsuk

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Generally speaking works to improve access for those that are "disabled"- so ramps, lifts, bridges, platforms that are level with minimum step to the train etc- do make life more pleasant for everyone else, but especially those with luggage, with small children in buggies etc.
 

Peter Sarf

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Given there are not a massive number of people using a wheelchair would it not be cheaper to just subsidise Taxi Journeys for them After all I would not like to wait on a cold/wet platform for up to half an hour if I was mobility impaired as I would be far less lilely to be able to keep warm.

Everywhere I see lifts I see maintenance commitments !. A ramp does not break down though that station built next to that huge footbridge at Barnetby does look a bit small !. But at least the ramps will keep working come mechancal failure or powercut.

Some of the gaps between the platform and train at East Croydon are shocking btw. Someone able bodied but visually impaired would come a cropper. In fact my joints are beginning to make it a rather too large step UP and ACROSS to the trains doorway. I think is the curved part of platform two towards the London end.

Its not just about wheelchairs. Its about all sorts of disability btw. But I think a wheelchair must be the most demanding requirement for the railways.
 

jopsuk

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curved platforms do tend to be the worst- but solving that problem would be expensive
 

tsr

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Some of the gaps between the platform and train at East Croydon are shocking btw. Someone able bodied but visually impaired would come a cropper. In fact my joints are beginning to make it a rather too large step UP and ACROSS to the trains doorway. I think is the curved part of platform two towards the London end.

At East Croydon, a disabled passenger could ask for assistance with the gap between platform & train - the trouble is, some don't. I do often see staff assisting the visually impaired, in particular, though.

Platform 2 is very bad and it is usually best not to join the middle of the train if at all possible, in my experience - although those connecting with Tramlink may then have a bit of a walk!
 

WSW

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No its code for-

'We have got X amount of money in the whle railway budget so how much/ what percentage should we use to enable as many stations as possible to be accessed by all (whether they would use it or not) and what is going to be cut/ deferred to pay for it'.

The railways dont have an inexhaustable pot of money and to enable all/most stations to be fully accessible will cost a very large fortune which simply isnt available.

How many (currently non)passengers would be using the train if they knew that all stations were fully accessible?
I dont think it would be very many and most of the money spent would have been wasted and that money could have been put to much better use!

How many Countries in Europe are spending millions making their stations accessible to all?

That's why we don't even consider using the railways these days. Of course, there is no reason why someone in a wheelchair should be barred from making a journey, but it seems it's OK to just say "tough" if it's not possible.

In the old days, we'd go here, there and everywhere on the trains. But since making trains and stations "accessible" came about, it has got worse, not better. Why? Because instead of a "can do" attitude, it's become a "risk assessment" and "we wouldn't advise you to make that journey" culture.

So, we don't use the trains now. Of course, we do have to bear the cost of a wheelchair accessible vehicle for the individual and his family (and no, it is not provided "free" at all, we have to find every penny) so while I remain able to drive, we can get about and just forget about public transport (it's not just trains, it is buses and taxis too).

Steve
 

w0033944

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That's why we don't even consider using the railways these days. Of course, there is no reason why someone in a wheelchair should be barred from making a journey, but it seems it's OK to just say "tough" if it's not possible.

In the old days, we'd go here, there and everywhere on the trains. But since making trains and stations "accessible" came about, it has got worse, not better. Why? Because instead of a "can do" attitude, it's become a "risk assessment" and "we wouldn't advise you to make that journey" culture.

So, we don't use the trains now. Of course, we do have to bear the cost of a wheelchair accessible vehicle for the individual and his family (and no, it is not provided "free" at all, we have to find every penny) so while I remain able to drive, we can get about and just forget about public transport (it's not just trains, it is buses and taxis too).

Steve


Absolutely. I'm a wheelchair user myself and I agree fully - whilst I appreciate that improvements can only be made on an incremental basis due to budgetary constraints, that isn't, IMO, a valid argument for doing nothing, as 455driver seems to suggest. I for one would use the railways if I thought I could - I don't, as I'd not want to be stranded somewhere as the return service was inaccessible (and no, I wouldn't go by myself). My point is to endorse what's already been said - you can't judge the future usage levels on a line with fully-accessible stations and rolling stock based on how many are prepared to risk it at present.
 

jopsuk

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I'd guess that DOO areas are far worse for mobility-impaired passengers, especially unamnned stations?
 

455driver

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WSW and w0033944 how much money do you think should be spent in total and what do you think are the 'realistic' passenger gains (IE extra money earned) to the railway for the amount spent?

IE to use the modern buzz words, what is the cost/benefit ratio of these schemes?

Oh and before you get all arsey about me being anti-disabled (or whatever) I just dont want to see an ever diminishing pot of money being spent where there is absolutely zero (or minimal) actual benefit!

I do inner suburban/ outer suburban/ express work and I can safely say that I very very rarely see anyone use the enhanced access facilities that actually needs them (note mothers with their 4x4 buggies dont count ;)).

Most disabled passengers can get around really well thank you without the railways having to spend millions on facilities that may be used once or twice a year!
--- old post above --- --- new post below ---
Actually another question for you both, what percentage of the budget/ how much a year should the railways spend a year on these enhancements?

Okay if money was no object then fair enough get spending/ building, but that isnt the case and is never likely to be in the future either.
 

WSW

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WSW and w0033944 how much money do you think should be spent in total and what do you think are the 'realistic' passenger gains (IE extra money earned) to the railway for the amount spent?

IE to use the modern buzz words, what is the cost/benefit ratio of these schemes?

Oh and before you get all arsey about me being anti-disabled (or whatever) I just dont want to see an ever diminishing pot of money being spent where there is absolutely zero (or minimal) actual benefit!

I do inner suburban/ outer suburban/ express work and I can safely say that I very very rarely see anyone use the enhanced access facilities that actually needs them (note mothers with their 4x4 buggies dont count ;)).

Most disabled passengers can get around really well thank you without the railways having to spend millions on facilities that may be used once or twice a year!
--- old post above --- --- new post below ---
Actually another question for you both, what percentage of the budget/ how much a year should the railways spend a year on these enhancements?

Okay if money was no object then fair enough get spending/ building, but that isnt the case and is never likely to be in the future either.

Personally, I don't have an answer to your questions. The railways are not "accessible" now so we don't use them. Perhaps when they are, we will.

Maybe "reverse accessibility" should be put in place. That should save millions on maintaining stepped footbridges/underpasses and un-necessary platforms. Demolish/close them! Why have a dedicated platform on each the Up and Down roads? Just demolish one. And then make everyone go via a distant road bridge, or be forced continue on the train to a distant station and catch a train back to the "accessible" platform. This is in jest :) but just imagine how b****y difficult that would be - welcome to our world.

Steve
 

455driver

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Personally, I don't have an answer to your questions. The railways are not "accessible" now so we don't use them. Perhaps when they are, we will.
So you want the railways to spend millions because you might decide to use them!
You would class that as a good use of money would you?

Maybe "reverse accessibility" should be put in place. That should save millions on maintaining stepped footbridges/underpasses and un-necessary platforms. Demolish/close them! Why have a dedicated platform on each the Up and Down roads? Just demolish one. And then make everyone go via a distant road bridge, or be forced continue on the train to a distant station and catch a train back to the "accessible" platform. This is in jest :) but just imagine how b****y difficult that would be - welcome to our world.

Steve
Many a true word spoken in jest, and by your inferred tone I bet you would laugh your head off if that did happen.
Oh in some ways it already has, when the 456s were introduced they had a non accessible toilet fitted but because of the uproar about accessibility they were removed so nobody had a toilet so everyone lost, the excuse was that they didnt need a toilet as they worked suburban routes but some of us like to think the it was because of the complaints and why remove something that you have just paid for?

Life isnt fair, it never has been and it never will be and forcing the railways IE the tax payer (do you pay tax?) to spend millions wont make it any fairer!

When I was a bus driver I once got caught up in one of these demonstrations where wheelchair used handcuffed themselves to buses so they effectively blocked the roads, I sat and tried to talk to them about it to find out what they were expecting to gain (I also asked what I had done to them but never got an answer ;)) but they were so far up their own arses with the me me me attitude I gave up in the end, they were not nice people and couldnt give a stuff about the 1000s of people they were inconveniencing. Low floor buses were being introduced but they wanted all buses replaced immediately.

Funnily enough I dont think I ever had more than 2 wheelchair users a day use the buses when I was on them and by the time I left all the routes I worked (apart from 1) were low floor. Make of that what you will but the cost/benefit ratio certainly doesnt add up on the buses and it never will on the railways either and spending millions just because somebody may decide to use the trains is a waste of money, of course do the main stations and the ones that are easy but a lot of the smaller ones are not practical to modify and never will be, maybe you would like them closed so 'we are all in it together'!
 

WSW

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So you want the railways to spend millions because you might decide to use them!
You would class that as a good use of money would you?


Many a true word spoken in jest, and by your inferred tone I bet you would laugh your head off if that did happen.
Oh in some ways it already has, when the 456s were introduced they had a non accessible toilet fitted but because of the uproar about accessibility they were removed so nobody had a toilet so everyone lost, the excuse was that they didnt need a toilet as they worked suburban routes but some of us like to think the it was because of the complaints and why remove something that you have just paid for?

Life isnt fair, it never has been and it never will be and forcing the railways IE the tax payer (do you pay tax?) to spend millions wont make it any fairer!

When I was a bus driver I once got caught up in one of these demonstrations where wheelchair used handcuffed themselves to buses so they effectively blocked the roads, I sat and tried to talk to them about it to find out what they were expecting to gain (I also asked what I had done to them but never got an answer ;)) but they were so far up their own arses with the me me me attitude I gave up in the end, they were not nice people and couldnt give a stuff about the 1000s of people they were inconveniencing. Low floor buses were being introduced but they wanted all buses replaced immediately.

Funnily enough I dont think I ever had more than 2 wheelchair users a day use the buses when I was on them and by the time I left all the routes I worked (apart from 1) were low floor. Make of that what you will but the cost/benefit ratio certainly doesnt add up on the buses and it never will on the railways either and spending millions just because somebody may decide to use the trains is a waste of money, of course do the main stations and the ones that are easy but a lot of the smaller ones are not practical to modify and never will be, maybe you would like them closed so 'we are all in it together'!

No. I did not say I wanted £millions spent on the railways.

No. I would not "laugh my head off" but I might have a wry smile if someone, perhaps you, had a word or two about how difficult things had become.

Good story about the toilet. How come it's OK for non-disabled to be able to have a pee but the wheelchair bod has to hold it? Seems fair that everyone has to hold it.

And yes I do pay tax and have done so since 1970.

Funny how you seem upset about the wheelchair protest! Surely you just need to accept the inconvenience just as you expect others to do likewise?

No. I did not say I wanted all the railways closed. I was merely suggesting, in jest, equality for all.

Steve
 

jopsuk

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Low Floor buses are an example of something that's better for everyone...
 

455driver

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Low Floor buses are an example of something that's better for everyone...

Except the bus companies because they are more expensive to build (and hence buy) and maintain than a step entrance bus.
 

YorkshireBear

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The risk assessment culture has come about because some people sue lots and lots of money and make loads of bad press when something goes wrong.
 

DT611

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How come it's OK for non-disabled to be able to have a pee but the wheelchair bod has to hold it?
who suggested it was? when a company has to remove brand new trains because the toilet isn't big enough meaning nobody has a toilet on a journey that is probably a rather long journey then their is a problem and sadly some will just have to lose out
Seems fair that everyone has to hold it.
in terms of equality maybe but in terms of reality no it isn't, its like saying because someone else is suffering everyone else has to as well, thats not fair either.
Funny how you seem upset about the wheelchair protest! Surely you just need to accept the inconvenience just as you expect others to do likewise?
from his post i'd suggest it wasn't about the protest but the attitude of the people there, being someone who is disabled myself i can see that some disabled people and representitive groups think the world should revolve around them and that everyone should drop everything for them, i'm not saying thats you or anyone else here for that matter but their are people like that and who aren't helping the situation whats so ever, being someone who isn't in a wheelchair thankfully i can't imagine how hard it is for someone who is but sometimes things take time or won't be done as theirs not enough usage to justify get it done at least in the short term.
 

RJ

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Oh in some ways it already has, when the 456s were introduced they had a non accessible toilet fitted but because of the uproar about accessibility they were removed so nobody had a toilet so everyone lost, the excuse was that they didnt need a toilet as they worked suburban routes but some of us like to think the it was because of the complaints and why remove something that you have just paid for?

Why couldn't the toilets be modified? The Class 319/2s have an accessible toilet. Other classes are still running around with toilets identical to those the 456s had which were removed 3 or so years ago.

The 456s run in multi with 455s and on the same suburban routes so to some extent it was pot luck if the train had a toilet or not. What is the basis for your assertion that they were removed over an accessibility issue?
 

455driver

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What is the basis for your assertion that they were removed over an accessibility issue?

I remember that there were a few things written about the lack of a universal toilet and they were removed shortly after, probably because they werent actually needed but I prefer the other version! ;)

Why they were even fitted in the first place is a mystery though!
 

orpine

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But we have no pot of money to just spend willy nilly on upgrading stations unnecessarily.

I'm fairly confident that disabled people don't view these things as "unnecessary".

curved platforms do tend to be the worst- but solving that problem would be expensive
Try Warwick Parkway - a relatively new station (opened 2000) yet it has a massive gap. I've heard one conductor wryly call it "generous". I've seen several folks struggling to get off, including with luggage (the guard was standing right next to them not helping!). Mobility impaired would be a nightmare.
I don't know anything about station/train interaction design, but surely new stations should actually not have this problem? The entire train has a slight tilt too!

Oh and before you get all arsey about me being anti-disabled (or whatever) I just dont want to see an ever diminishing pot of money being spent where there is absolutely zero (or minimal) actual benefit!
Following that logic, why make anything accessible to them? Libraries? They can use the internet. Supermarkets? They can buy online? pelican crossing beep when you cross? No more. Or those little bumpy bits on the pavements at crossings (for hard of vision)? Scrap them. Or lowed curbs at footcrossings - they shouldn't be crossing the street!
Of course this is wrong. We as a society have a duty to our members who are unfortunate enough to be disabled. It's already hard enough for them to participate in society (we abled bodied can't really appreciate it) without ignoring them because we want to save some money. We'll all be old one day and typically that'll include a high level of infirmity.
You're also missing the psychological boost of not being reliant on everyone else and being able to do stuff for yourself.

(Disclaimer - I'm lucky enough to be not even slightly physically disabled)
 
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