I also watched the documentary last night and found it fascinating. It was certainly an eye opener as well though- I don't think i'd even want to attempt to board one of those trains at rush hour!
I agree about that lunch service. It looked like a logistical nightmare and my Mum couldn't understand how the right lunches get on the right people's desks! I guess they have to do as they probably couldn't afford to buy lunch out and, as they said, there's no hope in taking it with you on the train!
As I watched it, I also thought how it would be great for a similar program to be made for our railways. Waterloo would probably be ideal given the shear number of trains that use the station and many will be crowded 12 coach trains. I thought that as live feel worked well as well and that could easily be done here as well (obviously actually broadcasting it live would be useless as everyone would be heading to work at that time!) They could show on of our new signalling centers and explain how our signalling works, and look into the catering operation of one of the Intercity TOC's at another London station.
I think it would be a great thing for them to do and would also allow the public to compare our railways to those of India.
Going back on topic, I'm looking forward to tonight's episode on long distance train travel.